Exciting new role to think about how we can improve and digitalise the ISA reporting processes. Working with external suppliers, industry experts and great colleagues in HMRC to co-develop and delivery innovative solutions.

Business Case and Design Lead for the Agents Authorisation Programme

Leading a programme of work to digitise millions of ageing Microfiche/Microfilm records dating back to the 1960s! Implementing a new IT system to allow our operational colleagues to read these new digital images and deal with customer queries much more efficiently.

Delivering an Enterprise wide Data Strategy for HMRC

External Readiness lead for the first major IT release to support the end of the transition period (31/12).- Developing and assuring KPI's for industry supply chain, traders and software developers.- Leading a team of account managers to work customer readiness delivery leads

Data reporting, stakeholder management and customer insight for all EU Exit related activity.

Ensure successfull procurement activity is carried out for a new supplier to deliver the departments VoIP telephony capability, on time, on budget and to a high quality standard.Develop understanding of the cross-governement PSN and identify varying methods of procurement, in particular G-Cloud. Effectively manage internal stakeholder and supplier relationships.Identify key risks, issues and dependencies.Deliver and manage the project successfully, using tailored Agile techniques.Enforce cross government strategic themes and align the project to key HMRC Strategic Objectives.Engage with senior managers, managing expectations and challenge assumptions where necessary.

I am the design lead for a key government IT project, Real Time Information (RTI). In particular the development of digital assistance software to transform paper PAYE returns into electronic data for a specialist section of the PAYE employer community.I have developed excellent communication and moderation skills ensuring internal and external stakeholder requirements are incorporated in product design.Working with IT suppliers to explore alternative solutions for maximum cost efficiency.Benefits realisation feeding into the project Target Operating Model.I regularly chair external stakeholder meetings balancing the needs of the business to gain agreement on key decision points.Lay down regulatory requirements for amendments in law and departmental policy.Lead an motivate my team.Skills and ExperienceCommunicationProject ManagementMediationChange managementBenefits realisationLeading from the front