• Leads the Merit Skills Senior Management Team, directing, developing, and implementing business strategy to drive growth.• Accountable for the financial performance of Merit Skills to meet projected budget, revenue, and profit targets.• Oversees and directs the monitoring and intervention for learner progress to ensure timely progression into end point assessment. Engages directly with client apprenticeship management, line managers, and delegates to achieve this.• Engages in the identification of skills gap, balanced against client course demand subsequently enabling the recruitment of suitably qualified and experienced trainer/assessors to meet the company’s requirement.• Negotiates with clients the provision of training and delivered business proposals to them based on financial costs.• Improves the profitability of the company by actively seeking growth opportunities.• Point of contact for querying issues raised by clients and carrying out any subsequent investigations.• Concurrently carries out the Merit Skills Operations Manager functions

• Managed and improved the delivery of training and assessment• Maintained and improved the quality of training products and their delivery• Developed relationships and business with new customers• Maintained relationships with existing customers• Formed part of and contributed to the Senior Management Team• Worked with Senior Management to develop business strategy• Worked to implement agreed strategy successfully• Worked with Quality Management to improve all aspects of delivery• Deepened relationships with existing clients• Supported business development and marketing activities to ensure customers are presented with the best offer possible• Recognised Merit Skills' client training needs and developed suitable solutions• Widened the Merit Skills' product portfolio• Developed and improved product offering• Supported production and implemented quality policies and procedures• Managed awarding body external verification

• Lead on the delivery of technical (engineering) training and support the development of this training for both GxP (Good Manufacturing Practice) and non-GxP environments for the GlaxoSmithKline account.• Ensured the quality of work provided by technical staff through the provision of quality face to face and virtual training. • Delivered custom made training on internal procedures to ensure compliance with procedures. • Assess understanding of core policies, procedures, and work instructions to ensure staff can complete jobs according to appropriate instructions. • Mentored and coach staff to build compliance and develop a culture of continuous improvement.• Worked with SME’s, Instructional Designer, Training Manager, and the client to deliver on a contract wide training strategy that improves role-based competency.• Maintained quality records and databases in line with the client’s policies and procedures.• Collaborated with EMCOR UK technical and delivery teams to exchange knowledge and ensure best practice is shared more widely across the business.

• Responsible for the quality assurance and final sign off for all geospatial products prior to release into a prominent intelligence focussed environment and to the wider multinational community• Manager of both military and civilian personnel from a variety of backgrounds each with unique and individual skillsets, frequently requiring the need to coerce, negotiate and provide direction or instruction where required• Lead negotiator for the provision of specialist software including licencing, installation, and product support with external vendors, incorporating the requirement to provide business cases to senior management and justifying significant financial cost where needed• Project manager for implementing innovative artificial intelligence software trials, documenting evidence through statistical analysis with the vision of increasing organisational efficiency and productivity whilst decreasing routine burden on both geospatial and imagery analysts• As the senior geospatial analyst in the organisation provide subject matter expertise, calling on 24 years of experience, to deliver sound guidance and informed opinions to all staff.

• Ultimate accountability for the provision of organisational training and delivering speed to competence to world-wide deployments, encompassing technical training, driver training and fundamental combat soldiering capabilities• Works towards improving future training programmes through conducting analysis of post training course completion, involving data collation, evaluation of lessons and formulating reports i.e. post exercise and post operational reports• Supports senior leadership through development and implementation of trade and military training standards• Plans and delivers compelling training on a one-to-one basis, alongside holding group sessions• Controls the Unit Trained Personnel database, demonstrating meticulous attention to detail when maintaining training records for over 400 staff• Designed, developed, and managed organisational level doctrine, including devising, and driving implementation of standard operating procedures, tactical operating procedures and user guides.

• Directed quality control and assurance policy for all products created in a technically focussed environment, ensuring that standards are maintained, whilst ensuring all staff are both current and competent in their trade skills• Identified and informed the senior management of deficiencies in trade skills amongst the staff and formulated an appropriate training programme to ensure the organisation maintains a deployable status• Provided senior management with recommended validation guidelines against critical training objectives for use across the entire organisation to enable compliance for support against the Army Readiness Order• Demonstrated subordinate development by project managing the deployment of staff three times a year into challenging environments, testing both technical and soldier skills, providing coaching and mentoring where appropriate• Proven exceptional man management and leadership qualities, acting as the Squadron Sergeant Major for an extended period, routinely dealing with discipline, morale, subordinate mental health, and wellbeing issues.

• Provided analytical support to UK resilience efforts including flood defence risk analysis enabling the effective deployment of military response teams and enabling the correct pre-positioning of resources• Contributed to critical national infrastructure studies, providing training, guidance and direction where required and assisted in the identification of vulnerable facilities in the event of natural disasters• Provided dedicated geospatial support to the Department for International Development in preparation for overseas assistance, predominantly in post-event analysis of the 2015 Nepalese earthquake and future flood predictions for Bangladesh.

• Responsible for reinvigorating and modernising training packages to align with academic requirements directed by external university accreditation boards• Routinely advised the senior management on current working practices outside of the organisation, moving in line with work placed contextualised scenarios, significantly increasing student comprehension of complex subjects• Increased the efficiency of delivering lectures to students whilst reducing the burden for instructors by implementing and directing the use of alternative feedback and marking methods• Delivered revolutionary use of blended training methods, significantly increasing the average pass rate for University accredited modules as a result.