Chris Steele Email & Phone Number

San Angelo, Tx, Us

San Angelo, Tx, Us

Working with the CTO and campus stakeholders, develop and implement strategic and tactical information technology plans that align with campus and departmental goals and objectives. Assist the CTO the daily operations and delivery of technology-related services to the campus. Provide oversight on the prioritization, selection, and implementation of new technology services.Provide oversight and appropriate support for safeguarding ASU information assets. Communicates effectively with campus leadership by providing advice, counsel, education, and updates on service issues as they relate to information technology. Focus on building relationships with campus leaders and serve as a communication conduit.Promotes a continuous improvement model that utilizes a foundation of best practices that supports ASU’s mission to ensure effective service delivery and customer satisfaction. In conjunction with the CTO, manages the budget to reduce costs and ensure the delivery of the cost effective services for students, faculty, staff, and other stakeholders.Works with other universities, DIR, agencies, and industry leaders to partner and leverage opportunities forimproving the delivery of information technology services. Perform other duties as assigned.Serve as a mentor for future IT leaders and help develop their careers and leadership potential. Mentor and guide IT team members and students to sustain the technology service delivery model and help them achieve their individual career goals.

San Angelo, Tx, Us

• Develop, guide, and manage three diverse areas of Information technology support staff in the development and maintenance of ASU’s web and digital presence, enterprise applications and instructional support. Guide and direct Virtual Desktop (VDI) team to ensure that activities and deliverables are met in a timely fashion and that the customer expectations are met or exceeded for the service. Manage and forecast resource loads and financial aspects for new initiatives and maintenance of existing services.• Advance IT Service Management Program to include the entire service lifecycle. Oversee ITIL processes including change management, service availability, problem management and continuous improvement. Ensure that overall IT services are delivered in a quality manner that meets or exceeds our customers’ needs. Coordinate customer feedback to provide a department-wide view of service quality.• Promote communication and coordination with the customer by soliciting input of current issues and upcoming technical changes from all areas so that the team can develop a communication plan including appropriate channels and timing. Provide oversight, coordination and review of legislation, policies and required data reporting.• Serve as a mentor for future IT leaders and help develop their careers and leadership potential. Mentor and guide IT team members and students to sustain the technology service delivery model and help them achieve their individual career goals. Working with peer IT Directors and the CIO, provide leadership and direction to the IT team for the daily operations and delivery of technology-related services to the campus.• Responsible for on-going communication and collaboration with ASU customers, peer team members, and ASU leadership

San Angelo, Tx, Us

•Assist the Directors and IT Management with daily leadership and operation of the IT Team. Responsible for ongoing communication and collaboration with ASU customers, peer team members, and ASU leadership. Responsible for managing costs, preparing budget estimates, and performing analysis on return on investments regarding IT services.•Responsible for the development and retention of staff both technically and professionally. Serve as a mentor for future IT leaders and help develop their careers and leadership potential. Mentor and guide IT team members and students to sustain the technology service delivery model and help them achieve their individual career goals. Ensure that overall IT services are delivered in a quality manner that meets or exceeds our customers’ needs. Coordinate customer feedback to provide a department-wide view of service quality.•Promote communication with the customer by soliciting input on current issues and upcoming technical changes from all areas so that the team can develop a communication plan, including appropriate channels and timing. Assists in providing oversight on the prioritization, selection, and implementation of new technology services. Provide leadership in the support of campus-wide projects and applications. Assist in the coordination of institutional and state reporting deadlines, including budget, departmental objectives and tasks, and DIR reporting requirements. Collaborate with the Information Security Team to ensure security policies and standards are followed and enforced.•Promotes a continuous improvement model that utilizes a foundation of best practices that supports ASU’s mission to ensure effective service delivery and customer satisfaction by leveraging IT resources and vendor relationships. Provide leadership and direction to teams in the delivery of new technology services through the use of standard project management methodologies.

San Angelo, Tx, Us

Deliver support for the delivery of technology services in the area of commercial off the shelf applications as well as custom written applications in an environment that is available 24/7 with low tolerance for downtime.Create technology-related project classifications, plans, timelines, and scope of work documents according to generally accepted project management standards to facilitate selection, prioritization, planning, implementation, and completion of projects on time, within scope and within budget. Develop and manage the financial aspects of the project initiatives. Foster vendor relationships to leverage their resources to add value to the overall mission of the university.Deliver consultation services to facilities planning and construction department to manage design build of all levels of technology related items in construction related projects. Including review of plans and specifications during all phases of design, reviews project submittals, and ensures the project is in compliance with project document and university processes. Provide leadership and direction to teams in the delivery of new technology services through the use of standard project management methodologies. Guide and direct teams to ensure that activities and deliverables are met in a timely fashion and that the customer expectations are met or exceeded for the new services including support for SCCM software deployments, SharePoint administration, document imaging, Mobile Application development for iOS and Android.Develop and mentor student workers to support the delivery of new technology services for the ASU campus. Responsible for helping develop a vision and plan for growing technology network needs and new innovative services through collaboration with the ASU community, peer institutions, state requirements, and industry trends.Assume leadership role for team in support of the university card access control system, vendor management and configuration.

Us

Acted as the point of contact with other entities such as the state network infrastructure committee, colleges/universities, and libraries in the establishment of connectivity to the collaborative network.

Gb

Lubbock, Texas, Us