Chris Steger Email & Phone Number

Olathe, Ks

Managed the purchasing, configuration, and installation of all computer-related hardware/software along with telephony and Internet services for 60 locations in 10 states. Responsible for the corporate LAN/WAN, all servers, desktops, telephony, security, HRIS, accounting and email systems. Managed department staff in IT Development and Support while maintaining a high level of customer service of the organization’s 300+ users of a 24/7 year-round business. Assigned technical projects to different team members according to area of expertise. Coached staff to meet all project milestones according to project schedules and delivered excellent customer service while quickly and efficiently resolving customer phone and computer-related problems.Successfully opened/took over 35+ new company locations implementing IT systems such as phone, Internet, wireless and computers that were fully operational on opening day during my employment with Bickford Senior Living.Notable projects were:The initiation and migration from a Fiber over Ethernet MPLS network to an SDWAN network for 60 locations across the country more than tripling original bandwidth speeds and saving the company 20% a year over current spend.Migrated the organization from an on premise Microsoft Exchange network to Office 365.

-Implemented and provided technical support for clients’ small and large-scale computer networking systems.- Senior engineer who assisted managing engineering staff by mentoring and offering resolutions to solve day-to-day problems.-Network LAN/WAN designs for small and medium-sized organizations.-Consistently met deadlines and stayed within budget while managing both internal and external customer projects. -Created scope of work for client projects, as well as reviewed other engineers’ scopes of work before submission to clients.-Successfully completed several Windows NT to Windows 2000 migrations including setting up Active Directory.-Successfully completed Citrix Metaframe 1.8 to Citrix XP server farm upgrades for various clients.-Team player, strong attention to detail, ability to work with staff at all levels within an organization.-Implemented various technologies, including NetWare 4.11 and NetWare 5.x; GroupWise 5.5, GroupWise Internet Agent on a limited basis; Windows NT 4.0 and Windows 2000; Citrix Metaframe 1.8 and XP; and Compaq, Dell, IBM, HP server and workstation hardware.-Successfully completed Netware 5.x multi server installation for a local banking customer.-Assisted sales personnel by specifying the proper solutions to meet the customers’ needs and interfaced with clients and salespeople as needed to help close sales. -Completed client service calls, reflecting good rapport and client confidence in my technical abilities.-Submitted revenue-generating sales leads.-Provided server\​desktop support to external customers.