• Supported over 40+ clients using managed ticketing system Connectwise/Halo to manage workload.• Supported and administered systems including SolarWinds, N-Central, Auvik, Cisco Meraki/Umbrella, Office365 and MFA providers.• Created Monthly Reports (40+) of client’s environments and identified systems missing key security software.• Supported over 40+ customers networks, servers and workstations. • Created and maintained technical documentation which included how to’s, system infrastructure, passwords, etc. in ITGlue system. • Lead contributor to projects including migrating to Onboarding, EDR solutions, Auvik Deployments, N-Central Monitoring, etc.

• Installed, configured, and supported IBM BigFix, Guardium, & Qradar security tools.• Configured IBM Guardium for audit and security compliance (GPDR, BASELII, SOX, PII).• Provided knowledge transfer of SEIM documentation to IBM personnel and other supporting technical staff.• Assisted in design and implementation of security environment. Deployed, configured, and supported AMI IBM appliance AWS EC2 instances into security VPC Cloud.

• Supported infrastructure on 300+ Government (Windows 2012, 2016) servers in hybrid VMware/Hyper-V environment.• Primary support for Microsoft Team Foundation Server (TFS) Migration Project. Migrated from TFS 2010 to TFS 2018.• Worked with development leads to establishing CI/CD process for developers using Microsoft TFS middleware system.• Maintained & supported servers in an SDLC (Test, Development, Staging, UAT, Production) environments.

• Supported customers in assessing, planning, design, deployment, document and migration, to Microsoft Office 365 products for their small, medium or large business or environment(s).• Supported server(s) and network(s) of Office 365 customers. Received 50+ top surveys (5 star) completed by customers.• Supported migration from onsite Exchange and other email platforms to O365 environment.• Supported Skype for business integration (features including PSTN) and OneDrive for business sync and profile management.• Supported Microsoft Intune and mobile device management and configuration(s).

• Engineered and implemented infrastructure for Microsoft cloud servers (Domain Controllers, Certification servers, etc.) for Itrons product offering which includes Smart Grid Technology Solutions (gas, water, electricity) to customers.• Created technical documentation for company processes, configurations and systems. • Configured, managed, and supported cloud infrastructures (AWS, Azure, Google Cloud, VMware, Hyper-V).• Supported key internet functions such as DNS, DHCP, routing, web servers, browsers, certificates and email.

• Same job duties and functionality as Vodafone, contract was moved from Vodafone to Insight Global.

• Primary IT Administrator to clients. Tasks included engineering and implementing Active Directory and Group Policies, implementing and monitoring Microsoft Exchange, network administration, network security and IT consulting services. • Engineered, implemented and monitored customers/clients networking devices (Cisco, Linksys, NETGEAR, Ubiquiti, SonicWALL). • Created local IT help desk for a state-wide healthcare provider by implementing remote management solution (ConnectWise Screenconnect) and ticketing system (Spiceworks) for instant support and ticket management solution to state locations.

• Supported and maintained IBM security systems (Guardium, BigFix) to ensure audit and security compliance (GPDR, BASELII, SOX, PII) for Bank of America global network. • Managed monitoring, installation, and configuration of over 8000 software taps (Windows, Linux, Unix software clients) in worldwide SDLC (Test, Development, Staging, UAT, Production) environments. • Big Data Analysis, configuration and troubleshooting on over 1000 appliance including Aggregators, Collectors and Central Managers. • Managed over 30+ break/fix tickets assigned to our group. Updated daily to meet SLA(s) in our Remedy ticket system. • Created an Excel spreadsheet of all environment information and combined it into one workbook. This decreased ticket time by an average of 60 minutes. • Provide knowledge transfer of SEIM from AWS and other platforms to IBM personnel.

• Primary IT support for MSP. Supported and configured Microsoft server/clients system(s) in small, medium and large environments. • Engineered, implemented and monitored security measures for the protection of computer systems, networks and information. • Engineered, implemented and maintained remote management solution (ConnectWise ScreenConnect) for instant technical support. • Implemented monitoring system (Autotask Centrastage) that collected system events and emailed support when those alerts exceeded the set thresholds. Trained customers on how to submit support tickets through the Centrastage management system. • IT consultant for local banks. Tasks included Active Directory Management, implementing GPOs for folder redirection, printer mapping, and access control to company file shares, network administration (Cisco), security administration (Symantec), etc. • Primary consultant for local middle school. Projects included: implementing ticketing system (Spiceworks), implementing GPO roaming profiles, Google Docs setup, Mobile Device Management System (Lightspeed), etc. • Primary consultant for local dentist offices. Tasks included Active Directory management, implementing GPOs for folder redirection, printer mapping, and access control to company file shares, networking administration, image management system (Dolphin), network administration (Cisco, Linksys), security administration (McAfee), etc.

• Same job duties and functionality as Merlin Information Systems/TLOxp. Company was restructured as part of a merger with TLOxp.

• Documented the design of the system(s) architecture to be easily used by project stakeholders, manager, and systems engineers. • Designed document(s) with specific system perspectives including security, deployment, component, development standards, and sequence/interaction diagrams. • Worked collaboratively with product managers to document overall platform vision and roadmap.

• Provided consultation on process and technology improvements that would increase value to the customers’ business process. • Implemented and maintained remote management solution (ConnectWise ScreenConnect) for the company and configured client’s systems. This enabled the company to offer instant remote support to clients at all the offices across the state of Montana. • Onsite Linux system administrator, managed and monitored all systems. • Engineered, implemented and monitored network and security devices (SonicWall, f5, NETGEAR) for customer. • Planned, implemented and managed ticketing system (Spiceworks) for company. • Maintained and supported McKesson CRM system.

• Led virtualization project, which consolidated 200 physical servers to 50 Microsoft Hyper-V VMs on 8 Hypervisors. • Supported, maintained and troubleshot Windows, Linux servers SDLC (Test, Development, Production) environments. • Managed, implemented, and maintained Active Directory for proper application, security and share access for end users. • Created IT Asset/Ticket Management System (Spiceworks) and configured SNMP alerts to track alerts and life cycle of equipment. • Secured data center servers for audit compliance (PII) by implementing SEIM, and other security tools (Nagios, OSSEC, Dell OME). • Engineered, implemented and monitored Cisco VPN policy to ensure all traffic to route through proxy server. • Upgraded McAfee EPO Antivirus security appliance and integrated management/installation with Active Directory Group Policies. • Built and configured WSUS (WindowsSoftwareUpdateSystem) and integrated client installation and management through Group Policy. • Managed data center networking infrastructure (Cisco, Juniper, f5, HP, Brocade). Collaborated with network team to remove Spanning Tree Protocol in the data center, this reduced latency from over 300 milliseconds to fewer than 10 milliseconds.

• Managed user configuration/access on AS400. • Received, logged and managed IT support tickets. • Managed Active Directory user management. Tasks included giving users proper group access, password resets, account unlocks, etc.… • Managed project to clean out old entries in Avaya phone system to optimize system for best performance. Responsibilities included user creating/configuration and user removal from the Avaya system. • Fielded daily calls on issues with Nautilus Workflow system. Collaborated with System Engineer to resolve workflow issues.

• Served as Network Administrator, Systems Administrator, Systems Analyst, Network Analyst and Desktop Support Specialist. • Planned and implemented relocation of IT assets from old 20,000 square foot to new 60,000 square foot building. • Engineered, implemented, and configured Windows file server which was crucial to the workflow of the graphic design department. • Implemented Hyper-V to reduce the company’s physical server’s footprint from 6 physical servers to 2 virtual servers. This initiative saved company considerable costs (cooling, electrical, server management, etc.) which could be allocated to other business functions. • Engineered, implemented, managed and supported company email using Microsoft Exchange server. • Implemented external company website. Tasks included setting up DNS records, IIS web server configuration and FTP access. • Installed, configured and managed L3 switches (Cisco) and wireless router/firewall (SonicWALL) network device. • Planned, implemented and maintained telecommunications systems (Nortel, Avaya, Shoretel, Polycom). • Provided desktop/application support and management in an ecosystem that included Apple, Windows and Linux clients.

• Key team member in Active Directory user management, Avaya user support and other Windows, Linux, Apple desktop support issues.• Created Active Directory templates and other support tools for faster ticket resolution

• Support customer support calls which included customer queries, problem solving and providing detailed information on new products. Advised new customers in the development and implementation of new accounts and new systems. • Advanced to Customer Retention department and assisted in retaining customers. • Assisted in the training of new customer service representatives & associates. • Advanced to Field Service department. Assisted customer and technicians on field related issues and scheduling.