Chris Stocking Email & Phone Number

Chatham, GB

London, England, United Kingdom

• Providing 1st, 2nd and 3rd line support for end users primarily in London and Malmo Sharkmob studios as part of a team of 5 IT Support personnel.
• Triaging, actioning, escalating and auditing of tickets raised via Jira
• Providing technical mentoring to team members
• Collaborate with the wider IT team for remote support and service improvements
• Support applications and systems such as Fortinet VPN, Slack, Zoom, Apple and Samsung mobile devices
• Work with standard IT tools including Active Directory/Entra, Office 365, OKTA, MDM tools like Intune

London, England, United Kingdom

• Providing 1st, 2nd and 3rd line support for end users primarily in EMEA (circa 250+ users) as well as APAC and the US
• Triaging, escalating and actioning all tickets raised (Circa 50+ tickets per week)
• Procurement of IT hardware
• Employee onboarding (including delivery of IT Inductions) and offboarding
• Vendor engagement for best service and value
• Management of IT assets through entire life cycle including EOL (End of Life) replacements

London, England, United Kingdom

• Supervising a team of 3 Desktop Support Engineers as well as providing local IT Support for the London Moorgate campus
• 1-2-1 support of the Executive Committee
• Event support and management
• Procurement of IT hardware
• Stakeholder engagement with campus colleagues for continued success
• Process and documentation writing with peer review

London

• Promoted to Senior role with focus on, but not limited to, Team Performance Management
• Deputizing for the IT Support Lead
• Ownership of Asset Management and Stock Provisioning process & lifecycle
• Point of 3rd line escalation for Service Desk and Desktop Teams
• Desktop Team performance management, directing day to day BAU & workload prioritization
• ITSM Management focusing on team SLA & KPI metrics

London, United Kingdom

• Working for the Technical Support division of the Octopus Group, providing support for 900+ Octopus employees
• Providing remote and in office support across the Octopus Group
• Support for Windows and Mac devices
• Championing of the IT Concierge Service
• Taking ownership of the mobile device estate (iOS & Android devices) and support of devices
• Laptop, desktop and AWS Workspace builds and quality checks

London, United Kingdom

Working in a team of 4, I provide 1st, 2nd and 3rd level support for 600+ UK based McLaren employees across regional offices and projects sites. My primary responsibilities include:- Providing face to face and remote support for laptops and desktops- Configuration and support of company mobile (iOS) devices- Completion of project site setups including.

London, United Kingdom

Working in a team of 3, I provided support and monitoring of all key McLaren IT Infrastructure systems, sites and services. My responsibilities included:- Regular maintenance and update of IT NOC- Installation and configuration of routers, switches and WiFi points to project sites and offices- Planning and installation of structured cabling at project.

Beckenham

• Working in a team of 6, I provided support for the Capita Asset Services’ IT Infrastructure including physical and virtual servers. My responsibilities include:
• Provide 3rd line support for other internal IT teams
• Building of virtual and physical servers
• Regular auditing of the Infrastructure
• Maintenance of SAN Storage
• Resource for IT Projects and Small Work Efforts

Beckenham

• Working in a team of 9, I provided support for Production applications and services for 2000+users around the UK and remote sites. My responsibilities included:
• 2nd & 3rd line support for various applications
• Resolution of support requests, incidents and problems within SLAs
• Fault finding investigations of high impacting Incidents
• Carrying out deployments of applications and code via planned Change Requests
• Creation and updating of support documentation

Beckenham

• My duties included:
• Providing data extracts, reports and statistics on shareholders and companies
• Creation and distribution of mass mailings via Bulk Email
• Transferring of company registers
• Perform start of day and end of day checks
• 1st line server supportI also provided Out-Of-Hours IT Helpdesk Support where my duties included:

Beckenham

• My duties included:
• Serving customers on the Checkouts
• Assisting Supervisors with staff management during busy operating hours
• Checkout stock replenishment
• Worked with the floor staff for stock organization

Advanced Vocational Certificate Of Education (Avce), Information Technology, C

2 year course covering: Presenting Information, ICT Serving organisations, Spreadsheet Design, System Installation & Configuration.

Gcse X9

9 GCSEs achieved: English Language (B) English Literature (C) Mathematics (C) Double Science (C) Business Studies (C) P.E (E) French (F).