Chris Stocking Email & Phone Number

Chatham, Gb

London, England, United Kingdom

Providing 1st, 2nd and 3rd line support for end users primarily in London and Malmo Sharkmob studios as part of a team of 5 IT Support personnel. • Triaging, actioning, escalating and auditing of tickets raised via Jira• Providing technical mentoring to team members• Collaborate with the wider IT team for remote support and service improvements• Support applications and systems such as Fortinet VPN, Slack, Zoom, Apple and Samsung mobile devices• Work with standard IT tools including Active Directory/Entra, Office 365, OKTA, MDM tools like Intune• Employee onboarding (including delivery of IT Inductions) and offboarding in a timely manner• Maintenance and support of Zoom meeting rooms• Management of IT assets through their entire lifecycle from acquisition to disposal• Working with suppliers and vendors for 3rd party support and escalations• Creation and updating of user-facing and internal knowledge base • Support for Windows 10/11 and Mac devices• Desktop and laptop builds for studio personnel• Inventory management via Assetsonar• Take lead of IT projects

London, England, United Kingdom

Providing 1st, 2nd and 3rd line support for end users primarily in EMEA (circa 250+ users) as well as APAC and the US• Triaging, escalating and actioning all tickets raised (Circa 50+ tickets per week)• Procurement of IT hardware• Employee onboarding (including delivery of IT Inductions) and offboarding• Vendor engagement for best service and value• Management of IT assets through entire life cycle including EOL (End of Life) replacements • Collaborate with other Activision, Blizzard and King IT teams • Support for live events and Evoko & Zoom meeting rooms• Mentoring and training of other engineers• Administration of O365, OKTA, Slack and Zoom• Creation and updating of user-facing and internal documentation • Support for Windows 10/11 and Mac devices• Laptop builds and quality checks• Inventory management via ServiceNow

London, England, United Kingdom

Supervising a team of 3 Desktop Support Engineers as well as providing local IT Support for the London Moorgate campus• 1-2-1 support of the Executive Committee• Event support and management• Procurement of IT hardware• Stakeholder engagement with campus colleagues for continued success• Process and documentation writing with peer review• Team performance and workload management• Managing leave entitlements & absences whilst maintaining support cover on campus• Auditing and review of IT hardware to ensure it is fit for purpose

London

Promoted to Senior role with focus on, but not limited to, Team Performance Management• Deputizing for the IT Support Lead• Ownership of Asset Management and Stock Provisioning process & lifecycle• Point of 3rd line escalation for Service Desk and Desktop Teams • Desktop Team performance management, directing day to day BAU & workload prioritization • ITSM Management focusing on team SLA & KPI metrics• Employee onboarding & offboarding supervision across the entire Octopus group• Recruitment, onboarding & mentoring of Engineers into the Desktop Teams• Regular process and documentation reviews to ensure they are fit for purpose• Training and development of engineers on a 1-to-1 and group basis• Customer engagement & training across End-User technologies• Vendor and stakeholder engagement • Technical reviews & SME of next generation IT Hardware • Technical resource & Desktop Team projects lead for IT Projects & implementation

London, United Kingdom

Working for the Technical Support division of the Octopus Group, providing support for 900+ Octopus employees• Providing remote and in office support across the Octopus Group• Support for Windows and Mac devices• Championing of the IT Concierge Service • Taking ownership of the mobile device estate (iOS & Android devices) and support of devices• Laptop, desktop and AWS Workspace builds and quality checks• Point of escalation for internal Service Desk team• Global Courier & Shipping logistics• Creation of user and IT orientated documentation and videos• Processing of Octopus Group joiners and leavers

London, United Kingdom

Working in a team of 4, I provide 1st, 2nd and 3rd level support for 600+ UK based McLaren employees across regional offices and projects sites. My primary responsibilities include:- Providing face to face and remote support for laptops and desktops- Configuration and support of company mobile (iOS) devices- Completion of project site setups including planning, liaising and installation of networks and printers- Configuration and maintenance of network devices including routers, switches and WiFi points- Installation of physical network cabling both internally and externally- Logging and following up of requests and incidents raised on the ticketing system- Point of escalation for external 1st and 2nd Line Support teams- Laptop and desktop builds using Microsoft SCCM

London, United Kingdom

Working in a team of 3, I provided support and monitoring of all key McLaren IT Infrastructure systems, sites and services. My responsibilities included:- Regular maintenance and update of IT NOC- Installation and configuration of routers, switches and WiFi points to project sites and offices- Planning and installation of structured cabling at project sites and offices- Provide 2nd/3rd line support for issues raised by internal and external teams- Regular server patching via Change Request- Assisted with transition of technologies and services with external service providers- Resource for IT Projects (Windows 2016 implementation, VMWare to Hyper-V Conversion, Microsoft SCCM implementation)

Beckenham

Working in a team of 6, I provided support for the Capita Asset Services’ IT Infrastructure including physical and virtual servers. My responsibilities include:• Provide 3rd line support for other internal IT teams• Building of virtual and physical servers• Regular auditing of the Infrastructure• Maintenance of SAN Storage• Resource for IT Projects and Small Work Efforts

Beckenham

Working in a team of 9, I provided support for Production applications and services for 2000+users around the UK and remote sites. My responsibilities included:• 2nd & 3rd line support for various applications• Resolution of support requests, incidents and problems within SLAs• Fault finding investigations of high impacting Incidents• Carrying out deployments of applications and code via planned Change Requests• Creation and updating of support documentation• Resource for IT Projects and Small Work Efforts• Subject matter expert for multiple applications and services• Preparation and participation of Disaster Recovery activities

Beckenham

My duties included:• Providing data extracts, reports and statistics on shareholders and companies• Creation and distribution of mass mailings via Bulk Email• Transferring of company registers• Perform start of day and end of day checks• 1st line server supportI also provided Out-Of-Hours IT Helpdesk Support where my duties included:• Monitoring of key IT systems and customer-facing portals • 1st line telephone support for users• Logging of all out of hours incidents• Carrying out first time fixes where required• Escalation of priority incidents to Support teams and Third Party Suppliers

Beckenham

My duties included:• Serving customers on the Checkouts • Assisting Supervisors with staff management during busy operating hours • Checkout stock replenishment• Worked with the floor staff for stock organization

Advanced Vocational Certificate Of Education (Avce), Information Technology, C

2 year course covering: Presenting Information, ICT Serving organisations, Spreadsheet Design, System Installation & Configuration.

Gcse X9

9 GCSEs achieved: English Language (B) English Literature (C) Mathematics (C) Double Science (C) Business Studies (C) P.E (E) French (F).