As an Implementation Manager, I help nurture the client relationship and solve problems with income, compliance, and process efficiency. I assess how the system is running and provide support as needed.My responsibilities include:✯ Enhance functionality✯ Reveal opportunities✯ Assist in creating and navigating reports✯ Advise in increasing number of accounts participating✯ Make process more efficient✯ Ensure program being used effectivelyThings to know about our Overdraft Protection Product:✰ We customize our template to cater to YOUR core values✰ You obtain a 100% written Compliance Guarantee for all state and federal regulations mitigating your risk✰ Fees are contingency-based, so we succeed only when you do✰ Communication materials offered for account holders✰ On-site training for employeesThe banking industry has battled the decline of non-interest income, compliance concerns, and process inefficiencies. The rules have changed and are likely to continue evolving. Small and mid-sized financial institutions need to stay relevant in order to be competitive.Boost fee income and account holder satisfaction, without increasing service charge fees. Request a free Overdraft Privilege Analysis today. In addition, we also offer Recruitment Services for banks and credit unions, from Executive Management to Contract or Temporary Staff. We have access to top talent through our network of over 85,000 industry professionals.

► Performed the required KYC (Know your Customer) screening on new and existing clients by documenting and corroborating the information obtained on the client as required by the Global KYC Procedures utilizing a variety of independent research sources.► Performed analysis on highly sensitive clients known as Politically Exposed People (P.E.P.) from domestic and foreign governments to meet BSA/AML compliance requirements. ► Analyzed Client data, documentation and negative news in order to determine Client Risk Profile asestablished under the Global KYC Procedures.► Produced a detailed client review write up after detailed analysis.► Maintained detailed records on clients for second-level review.► Tracked and report all documentation.► Responsible for reviewing and ensuring all required AML/KYC Regulatory requirements for new clients are met (Ex: US Patriot Act and Bank Secrecy Act).► Performed client account refresh as required.► Collaborated with Compliance, Clients, Front Office, Credit, Legal and Operations as necessary as part of the KYC process.

► Handled escalated calls from front line Telephone Bankers to resolve any issues for the customers► Managed multiple reports daily and monthly for tracking progression of the teams call handling numbers► Shadowed new hires to assist in their growth and development