Technical Support Engineer
Mobile, Al, Us
• Led the smooth integration of Odeza’s SaaS products into EMR systems, ensuring accurate configuration and data integrity during tests with four major clients.• Facilitating client product requests using Agile processes, collaborating with cross-functional teams to document stories in JIRA and translating client needs into actionable product requirements.• Collaborated with Product Management to improve internal Odeza tools, shifting 80% of extract loading and troubleshooting to the Technical Services team.• Maintain executed various SQL queries within Amazon Redshift, MongoDB, and MySQL databases to report on patient utilization of the Odeza products, ensuring data accuracy and timely insights for product metrics.• Proactively monitoring DataDog cloud dashboards, Mirth for all HL7 integration points, daily SFTP drop-off validation, showcasing strong analytical skills to ensure Odeza product stability.• Prioritizing investigations of escalated SalesForce cases to Odeza product issues, involving comprehensive review of logs, code, SQL data, and configuration before collaborating with Engineering.• Authored, presented, and updated: Confluence articles, technical specifications, and project plans