Helping businesses transform to cloud to connect to modern day consumers and hybrid work experiences.

• Created a global sales process to design strategic content and scale out the “value of cloud” conversation to the global pre-sales team • Build a cross functional sales framework to simplify and scale the end to end cloud migration process for existing customer and new logo accounts• Create & direct sales enablement processes for teaching cloud migration to CaaS experts• Created competitive takeout campaigns to influence sellers with takeout plans to grow their pipeline• Design, build, and deliver presentational content covering Gensys Cloud and scale out initiatives • Present at internal and external sessions covering key consulting initiatives• Create Ad-Hoc Enterprise Executive level messaging for presentations and leave behinds on short notice• Worked on competitive takeout initiatives & war room strategies up to C-Suite leadership• Present Genesys Cloud vision and strategy to prospects and customers where needed• Strategically collaborate and influence sales operation decisions that can add value to the global sales field• Worked with a team of 300+ from new hires to tenured employees on positioning cloud in their opportunities

• Created a Digital selling process to assist keystone Enterprise accounts with delivering the vision and value of the solutions to the business buyer• Directly support Global Sales leadership & GTM team with scaling efforts of Webex Contact Center• Influence marketing and positioning of the Collaboration portfolio as it relates to scripts, blogs, demo videos.• Working between product, marketing, and sales to ensure alignment of strategies and business initiative• Facilitate and drive partner enablement efforts for Webex Contact Center positioning in their business• Creating cross functional use cases from Webex Contact Center to Webex Collaboration Suite (Video, Calling, Teams, Meetings, Contact Center)• Jack-of-all trades type work to gap fill wherever needed on presentations from Google CCAI, Webex CC, Cloud Migration• Delivering Presentations in Enterprise Level Meetings as a sales support specialist to assist Global Collaboration Efforts• Work directly with Product Leadership to create Marketing & Sales video demos• Design and present use cases to Product Leadership to consider in future roadmaps on behalf of the field

• Created a Global digital selling process to assist and enable Consultants to build and customize video demo’s with visual aids and marketing material, which proves to customers the immediate value in CX at their business• Globally manage the end-to-end process of all Vision Video Digital Assets and Tools from creation to deliverables • Created 50+ Custom Digital Vision Video Events for Enterprise accounts since 2015, amounting to $40mm+ in closed revenue• Uncover business challenges and articulate customer experience solutions through consultative processBeing a compelling speaker that communicates the value of solutions to prospective customers with personalization• Offering deep technical expertise around product and software offerings• Learn from customers and then personalize live demonstrations at accounts or Genesys sponsored events

• Consulting on contact center software business management best practices, data integration and optimization• Uncover business challenges and articulate customer experience solutions through consultative process• Being a compelling speaker that communicates the value of solutions to prospective customers• Tailoring demonstrations to prove how business objectives are accomplished• Offering deep technical expertise around our software offerings• Authoring persuasive responses to RFIs and RFPs consisting of the entire product portfolio• Creation of marketing videos to provide the client with a personalized "vision" of how the proposed Genesys solution will positively impact their daily interactions and bottom line

-Analyze and develop workflow solutions for Equity, Fixed Income & Corporate Financial Products.-Customer support specialist to expertly solution errors that syndicate trading desks have regarding product applications.-Work on ad-hoc projects, providing client demos and training as needed. -Technical support for product applications and information data feeds.-Communicate and manage multiple streams of work simultaneously across different teams, while meeting deadlines.-Manage, analyze and distribute prospectus statements and product demonstrations to clients / investors.-Work with Equity Syndicate and Compliance teams to manage Investor QIB / 5131 documentation regarding trades and sales coverage models.

- Manage client accounts within compliance of regulatory guidelines.- Research and analyze clients of Credit Suisse, applying anti money laundering guidelines.- Collaborate with multiple departments including Client On boarding, Front Office, Middle Office, and Trading Support .- Act as customer support specialist regarding account discrepancies.- Analyze large amounts of unworkable data into coherent, functional information.