• Work on multiple product teams across technologies such as Salesforce, ServiceNow and Alteryx. • Coach teams on Agile methodology and framework, with a key focus on ‘Being Agile' rather than 'Doing Agile'. • Seek the right people to create the best team for the job and maintain great team collaboration and good working environment to get the best out of the team. • Use metrics and soft skills to maintain transparency with teams to keep them updated on their workflow. • Deliver and present team performance to the wider Tech Central teams and leadership.• Guide teams in recognising high value improvements to take forward and help them to identify solutions for team efficiency and deliver business value sooner. • Work with the product teams helping them to resolve any risks and impediments to get them back on track, engage with people outside the team for technical assistance where required.• Hold regular anonymous teams health checks to help drive continues improvement.• Lead coaching circle to talk in a safe environment to help tackle Challenges faced by other agile delivery managers and facilitate the group in providing solutions.• Career couch to employees in the firm, helping them on their career journey, helping them achieve the next step in their career.• Collaborate with other ADMs across Tech central and seek areas for improvement and to help others.

• Lead a team delivering regular Financial and People reporting to key strategic areas and leaders of the firm to drive timely business decisions. • Have a detailed understanding of data structures• Held regular conversations with internal stakeholders to build relations, gather requirements and keep informed on progress.• Gathered detailed and thorough understanding of the requirements for each request, assess and prioritise the workload for the team. • Lead the team into automating regular reporting with tools such as Alteryx. In this project delivering real benefits of reduced work time from 15 working days for a team of 4 down to 7. This included some very complex processes. • Improved timeliness, quality and accuracy of the data. By automating the processes • Guided a team to deliver high quality insights whilst also focusing on improving efficiency and quality.• Created good team bonds allowing for better workflow.• Organise team away days once a year to help communities such as charities and local schools in Birmingham.• Negotiated and decommissioning reports which were no longer being used. Replacing with better products if required.

• Created, maintained and provided detailed, complex analysis and reports on how well the PwC firm supported its people and Finance.• Experienced on tools such as MS Access, MS Excel, SQL, Visual Basic, MicroStrategy, PowerPivot, Alteryx and Google suit.• Kept stakeholders informed on progress and held demos of findings, discussed potential ways forward when faced with challenges

• Deal with Masterlease car queries which include updating employees of excess amounts and recording movements on Spreadsheets• The working outs and sign offs for social club payments • Other dealings such as Voucher shop requests, Pensions, Payroll reports and Choices amendments

• Maintained employee records on Orbit (HC system), with regards to salary changes, grade changes, transfers, assignments, personal data amendments• Worked closely with other teams within HC to ensure multiple team impact requests from the business were resolved within agreed SLA• Offered advice and support to HC colleagues with regards to Orbit and associated HC processes and procedures• Production of daily and monthly SLA reports for senior management using Crystal and Excel and highlighting trends and areas for action• Dealt with ad hoc report requests from the business using Excel• Planned and delivered induction training to new members of the team and provided refresher training for existing staff

Worked as company ICT Manager, responsibilities included.• Construction and maintaining of the online side of this company• Maintaining IT equipment for the company including terminal, network, printing, pay and expenses with the use of Excel, and server management.• If the workload of fellow employees became too much, I would use my adaptive nature and customer service skills to assist with the day to day running of the store.

Worked for this global consultancy as part of an Incident Management Team on the ASPIRE project.• Responsible for analysing and diagnosing IT issues for ASPIRE customers.• Responsible for the fixing of customers IT issues via guidance and remote logons.• Remained in constant contact with customers, third party companies and internal teams in an efficient and professional manner.• Received excellent feedback from all training courses attended.• At the end of my first year I was promoted due to excellent figures and reviews from members of several different projects and several managers. I also received a grade 2 review (a grade that says I am performing well above my current grade and targets).