Christopher Sturnick Email & Phone Number

Greensburg, Pa

Researched company records to provide customer’s, both domestic and international, with updated parts information and pricing quotes and processed the resulting Purchase Order. •Researched customer requirements and calculated pricing for Aftermarket Parts Quotations and Orders in response to customer inquiries via telephone, email and fax.•Consulted with both internal and external customers to resolve questions, concerns and disputes.•Used the Oracle E Business Suite R12 to enter Parts quotations and orders.•Verified and monitored all terms and conditions were met on customer orders (i.e. Letter of Credit Deadlines, Shipping preferences, lead time commitments, etc.)•Managed return of materials and customer credit process in the Oracle ERP System.•Coordinated OEM technical manual and maintenance parts list updates are required.•Responsible for direct interaction for aftermarket sales to the customers, outside sales engineers and agents to insure healthy customer relations.•Conducted follow-up contact with customers on progress of pending purchase orders for large field repair and maintenance projects to help promote on-time delivery.•Served as the customer’s main point of contact for all departments within the company including, Accounting, Production, Inventory Control, Engineering, Drafting, Shipping, Sales and Marketing.•Provided after-hours and emergency customer support on a rotating on call basis.

Maintained Service Parts Shop Order Folder archive, Service Order and Quote files, and filled folder scan requests via the Lotus Notes System.•Responsible for maintaining a database for the Service Parts Intranet site using Microsoft Access to manage Adobe Acrobat files of technical documents.

Operated an Oce’ 9800 Printer/Scanner, a; 1640 Reader/Printer, a 3M 938 microfilm card duplicator, a Kodak-Eastman microfilm camera and a Kodak microfilm processor.•Made copies of machining drawings of various size formats.•Microfilmed new and revised manual drawings that were used to produce microfilm cards. Distributed both manual and CAD microfilm cards to twelve national and international sales offices on a daily basis. Filled customer requests for copies of new or revised blueprints.

Delivered U.S. and Interoffice mail, office supplies and large packages to locations in the plant and office areas.

Greater Pittsburgh Area

In-house temporary position.• Performed equipment installations in both retail supermarket and fuel station settings including IBM Point-of-Sale (POS) cash registers, IBM network controllers, HP fuel servers and POS equipment.• Installed peripheral equipment including network and local printers, wired and wireless hand held scanning devices on POS equipment and scanner/scales used for weighing produce.• Installed both HP and Dell PC equipment in both supermarket and fuel site environments.• Received and documented inventory for new locations as well as existing store installations.

Greensburg, Pa

Performed various general labor duties involving the production of concrete construction supplies.

Greater Pittsburgh Area

• Actively participated in national company-wide site upgrades of hardware, OS and network. Upgrades included, but were not limited to: workstations, servers, patch panels and cabling. • Built and imaged systems to be used in company-wide deployment using Symantec Ghost.• Used software designed by United Parcel Service to ship equipment to various sites during upgrade project.

Bachelor'S Degree, Communication And Media Studies

Activities and Societies: Sports Editor, Clarion Call (Campus Newspaper) Student Assistant, Office of Sports Information Society.

Bs, Communications

Education record