Service Manager
CurrentJoined Accuspec in July of 2002 because they share my core personal and business values. The company has remained consistent and understands the importance of integrity and providing consistent high quality customer service. Responsible for the development and expansion of the service aspect of Accuspec's business. This is accomplished by effectively managing our fast paced, high volume service department tasked with providing technical support for our staff engineers, clients, new project startup services, after sale services and customized performance review programs for the product lines represented by Accuspec. Instrumental in the management, technical support and consistent positive results for the many completed and on going Accuspec projects. I am a strong proponent of exemplary customer service and assuring that all clients are responded to in a timely fashion, handled professionally, honestly, and all correspondence is both thorough and accurate. The result has been that I have acquired and maintained many valued and satisfied clients. Position requirements are but not limited to: • service schedule coordination and optimization • service agreement documentation/scheduling• coordinating/documenting service repairs• research/location of replacement components• assisting the engineering team with custom solutions • quoting service repairs• tracking/ordering repair components • developing/modifying pricing schedules• scheduling/coordinating technical training• recruiting technicians• Service invoicing• overseeing the management of various sized system projects from the conception phase to the final commissioning and turnover • overseeing and monitoring the warranty status on systems projects• assuring the timely processing of any warranty claims and 100% customer satisfaction
