Chris Talbot Email & Phone Number

Portland, Me, Us

Wfh - Saco, Me

Produced and supported webinar series for primary care provider offices across the country: set up registration process and marketing, produced live virtual events, edited recordings and maintained a recording library of past webinars.• Developed and maintained national contact list for the Care Delivery Transformation (CDT) department, allowing for direct marketing of webinar series.• Drafted, facilitated, and analyzed data for 2 annual external provider surveys of over 9K participants. Provided managers with valuable data for planning webinar topics and satisfaction.• Created SharePoint sites, providing easy access to thousands of documents and resources developed for the CDT department.• Served as Key Adobe Connect platform expert for the company. Provided coaching, support, hosting, and creative event design for large audiences.

Developed curriculum for new hire, new product, and refresher training programs ranging from 30 minutes to 10 weeks in duration for Customer Service and Claims Processing. Trained internal, temporary and vendor associates across the United States, India and the Philippines.• Created job aids and documentation, allowing for efficient customer service.• Performed needs assessments for individual customer service reps and / or entire department to determine level of training required.• Consulted with phone centers to develop soft skills training program rolled out nationally.• Mentored new trainers and associates through training, coaching, observation and certification, ensuring consistent quality for the training department.

• Assisted customers with insurance inquiries on the phone and face-to-face. • Handled project cases to resolve open claims issues. • Maintained online documentation for Customer Service Department. • Managed projects including system conversions and relocation of customer service call center without disrupting service levels.

Master Of Arts (M.A.), Adult And Higher Education

Bachelor Of Science, Communication, General, Summa Cum Laude

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