Monitor and analyze business trends across all stores within district; develop and implement plans to maximize sales and meet or exceed goals within district for all Key Performance indicators including revenue, payroll, expense control, and store contribution.Assists store managers in driving the financial performance of the store by ensuring that revenue and profit goals are achieved.Recruit, hire, retain, and develop a team of Branch Managers and associates that achieve excellence in all areas of measured performance to meet or exceed company business objectives; drive business through effective scheduling and payroll management. Complete Personal Development Plans, recommend salary increases and manage disciplinary issues for my district.Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.Initiate, direct, and participate in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community.

Participated in managing overall store operations to meet and exceed sales, operational, and liquidation goals, and store and department standards.Assisted in conflict resolution, delegates tasks as needed, coordinated meal/breaks, and assisted in administration of progressive discipline, schedules, timecard edits, and reports.Supervised and ensured compliance of all cash handling procedures; provided overrides, performed safe and till counts, and reconciled cash settlements.Generated repeat business by responding to customer concerns with friendly and knowledgeable service.