"Chris is a seasoned Senior Manager with over 18 years of experience in financial servicesconsulting, excelling in Process Improvement, Risk Management, and Regulatory Compliancewithin the banking sector. He demonstrates expertise in leading and executing conductremediation projects, emphasising process analysis, IT platform implementation, and project design. With a background in top consultancy firms, Chris possesses a profound understanding of regulatory mandates, operational delivery, and is recognized for his positive attitude, collaborative teamwork, proactive approach, and commitment to exceeding expectations."
Cst Financial Solutions Ltd
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Managing DirectorCst Financial Solutions Ltd Jun 2014 - PresentManchester, United KingdomQuality Checker for an Investment Advice s166 Sales Review Key Responsibilities include:• Designing and delivering product knowledge training to the Sales Review team.• Quality checking the reviews, mentoring, providing feedback & support to the Sales Reviewers on their route to competency and helping them to maintain this.
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Managing DirectorCst Financial Solutions Ltd Dec 2012 - Jun 2014Manchester, United KingdomManaging a varied FOS case load and acting as the SME for the PPI FOS team. Key Responsibilities included:• Monthly production of RCA on FOS adjudications.• Meeting with policy, senior management and Quality Assurance (QA) to discuss FOS learning and changes.
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Managing DirectorCst Financial Solutions Ltd Jul 2012 - Dec 2012Manchester, United KingdomQA - PPI New Case Receipt First line QA for the entire PPI new case receipt department. Key Responsibilities include:• Quality checking (QC) the correspondence and providing face to face feedback.• Updating the process manuals in line with changes identified through the QC feedback loop.
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Managing DirectorCst Financial Solutions Ltd Apr 2012 - Jul 2012Stockport, United KingdomQA – PPI Retrospective Business ReviewWorking through a large tranche of past business within a defined time frame to identify the detriment to the client through any calculation errors and acting as first line QA. Key Responsibilities included:• Meeting demanding targets to ensure that the project was completed on time.• Calculating and checking complex PPI redress calculations
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Managing DirectorCst Financial Solutions Ltd Jul 2011 - Apr 2012Stockport, United KingdomWider Business Reviewer & Complaint HandlerReviewing past whole of market business for investment bond / IHT sales for a large IFA firm. In addition to that there was also the responsibility of managing any review related complaints. Key Responsibilities included:• Solely managing all aspects of the complaint workflow cycle.• Training new starters on how to use the systems and to streamline the review process.
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ConsultantThe Co-Operative Banking Group Jul 2009 - Jul 2011Solely responsible for resolving all Co-operative Independent Financial Advisers (CIFA) related complaints, including those from the FOS and also involved with CFS advice complaints. The role requires a range of communication skills, strong financial knowledge and the ability to self manage.Key Responsibilities included:• Manually recording all complaints for management information / compiling periodic reports.• Being the first point of contact for customers, the FOS, advisers and other colleagues. -
Technical AdviserCo-Operative Independent Financial Advisers Feb 2007 - Jul 2009Member of a Technical support and Para Planning team of 5, supporting a sales force of over 110 IFAs. The role required technical knowledge, strong organisational skills and the ability to work well under intense pressure.Key Responsibilities included:• Ensuring that all Suitability Letters were compliant and issued within the agreed SLAs.• Providing IFAs with Technical support on compliance policy and financial planning guidance.
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Pensions TechnicianHigham Dunnett Shaw Aug 2006 - Aug 2007Leeds, United KingdomIndividually administrated several pension schemes and project managed their wind up. The role required a great deal of organisational proficiency, as well as strong communication and technical skills. Key Responsibilities included: • Creating the monthly billing breakdown, reconciling Scheme data with HMRC figures and Project Management.• Calculating retirement quotations and members Guaranteed Minimum Pension.
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Mortgage Endowment Complaint HandlerThe Higham Group Nov 2005 - Aug 2006LeedsMortgage Endowment Complaint Handler for a large insurance firm. The role required an analytical mindset, the capacity to constantly exceed targets and the ability to communicate with clients’ that were often irate or upset. Key responsibilities included:• Adhering to a weekly target, which were often exceeded and the award for top producer in the country was a regular occurrence.• Acting as a temporary team leader in the absence of the line manager.
Chris Tan Skills
Chris Tan Education Details
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Chartered Institute Of InsuranceFinancial Planning -
The University Of SheffieldInformation Management
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Eccles College
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St Patrick'S Rc High SchoolHigh School
Frequently Asked Questions about Chris Tan
What company does Chris Tan work for?
Chris Tan works for Cst Financial Solutions Ltd
What is Chris Tan's role at the current company?
Chris Tan's current role is Managing Director at CST Financial Solutions Ltd.
What schools did Chris Tan attend?
Chris Tan attended Chartered Institute Of Insurance, The University Of Sheffield, Eccles College, St Patrick's Rc High School.
What skills is Chris Tan known for?
Chris Tan has skills like Financial Services, Financial Risk, Pensions, Investments, Stakeholder Management, Wealth Management, Retirement, Microsoft Office, Information Management, Fsa, Project Planning, Personal Development.
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