My main focuses of responsibility and accountability are;* Visiting Acts & Artists across the estate * Auditions and recruitment * Stage Technical Operation and Maintenance * Park Entertainment Manager Support* Owner Events I achieve this by;- Building strong relationships with Entertainment Managers, Retail Managers and the Operations Directors.- Support 16 parks regionally on all aspects of entertainment- Entertainment Technical support for 37 stage environments across the estate. including;* Pre season technical servicing of all stages.* Year round technical support process for sound, lighting, stage, props. * Consistent lighting programming structure across the board to support all elements of entertainment delivery.* Working with suppliers to support parks technically during operational months.- Lead the externally booked, live act process, all the way from the briefing stage through to the review process at the end to ensure that the talent booked meets all expectations. - Work with the Head of Entertainment to set up the desired act profile, circuits, agreeing budgets and sharing these with the supplier.- The first point of contact to the supplier for account management.- Oversee the booking process of acts for Holidaymakers and Owners ensuring new talent is discovered and volume dates are secured.- Working with all relevant park teams to gather feedback to ensure that the live acts are meeting expectations, utilising an online act feedback system.- Attending showcases, open days, events throughout the year to source quality, innovative and new talent that will be briefed into the supplier. - Brief our agents with business updates and feedback from across the business to ensure the consistency of product. - Drafting and amending contracts for review for special events.- Taking on special one off projects as required and to see them through from initiation to completion.

Senior Entertainment Support Manager Jan 2013 - PresentI was part of the senior entertainments management team for Haven, Bourne Leisure. This consists of 7 managers nationwide who put together the overall package to be delivered across 35 parks. I do this whilst also managing one of the largest Entertainment teams in Bourne Leisure on one of the biggest holiday parks within the brand. All responsibilities are as listed in previous role along with:• The opportunity to create, develop and support new entertainment concepts and ideas to be rolled out across 35 holiday parks in the UK. • Offer regional support to surrounding area parks on all areas of the department.• Support and interview in the UK wide recruitment for all parks.• Part of the team responsible for putting together team training and delivery for employees, who will then roll out the entertainment offer across all 35 parks. • Taking on certain projects to review, progress and help maintain strong relationships with 3rd party suppliers with the view to improve quality and appeal to the customer.• Offer logistical support in the facilitation of rehearsals, refurbishment of props and scenery and any other relevant area.• Understand costs and logistics behind each different activity or event. • Research and develop new ideas that appeal to our current customer base in the current climate.• Meet with 3rd party businesses that would like to be part of our entertainment offer and explain our business ethos and way of working. • Attend showcases of upcoming entertainment to identify relevant and appropriate acts for our holiday parks.• Managed the budget of all technical servicing and support across all parks. Deciding where stage investment is needed and come up with the service and support charter for all 36 parks. First contact with Haven by tedAV to do with all technical servicing, support and capex investment projects.

Entertainment Manager Jan 2011 – Jan 2013Managing entertainment team to deliver exceptional standards, quality product and an entertainment offer that appeals to the thousands of guests we see each year. Responsibilities include:• Team management including training, appraisals and progression plans.• Finance management including wages, act costs, maintenance and consumables.• Coordinating and writing entertainment guide, team rota’s, timesheets.• Regularly risk assessing all areas and activities to ensure the safety of guests and team.• Advertising entertainment and activities through posters, flyers and social media.• Ensuring product consistency, quality and delivery is in keeping with brand standards.• Welcoming visiting artistes ensuring they are supported and accommodated.• Feedback on entertainment elements positive or negative to keep quality and decide moving forward if it’s still appropriate.• Maintaining strong and presentable team uniform standards and generally ensuring the best guest perception of the team.• Keeping track of stock levels, ordering when necessary and sorting any maintenance required on lighting, stage & sound equipment.• Organising extra curricular events within all departments and organizing parties for up to 1000 guests• Supporting other departments with entertainment to enhance the experience and entice guests, ultimately increasing sales.

Entertained guests on board, presenting gameshows, generally supporting all aspects of entertainment on the ship.

As previous role but also supported the redcoat team, wrote rotas for 30 redcoats ensuring all activities and shows were covered. Trained the team in relevant areas from presenting to djing and the role of a redcoat. Supported with appraisals and progression plans for all team.

Learnt and delivered all different aspects of entertainment from presenting to DJ ing. Put together gameshows and danced in shows. Played the dame in pantomime for 2 seasons. Hosted X factor live tour that came to the Butlins resorts. Done some stage character work playing some children's favourites. Main DJ for Butlins Big Weekends. 60s, 70s, 80s, 90s, themes.Was used many times to represent the Redcoat brand in TV and radio. Appeared on GMTV with Keith Chegwin. Appeared on Flog It on BBC 1. Had a radio interview with Chris Tarrant on Smooth Radio. Used in various brochure shoots and magazine features during my time as Redcoat.

Supported the sound and lighting engineers. Set up bands, spotlight operator for various shows. Moved scenery and general stage hand for all variety of different acts and entertainment.