• Within this role, I am responsible for the health and safety and quality of works taking place in the highway. This involves visiting civils crews and ensuring they are complying with company policies, build specifications, and health and safety regulations. • A main part of the role is auditing street works and reporting all findings back to the contract partners and compliance manager to get an overall view of how contract partners are performing. Within these reports I undertake SWOT analysis, action reports and performance improvement plans. • I attend local and district council meetings to discuss future works, noticing/permits, fines and 3rd party complaints/claims.• Visiting, resolving and escalating FPN’s, Section 72, S74, S81, Customer complaints.• Expected to attend court on behalf of Virgin Media for any legal claims made against VM sites. • Become a “Zero Harm” ambassador and promote safe working practices.

• Day to day activities involve: visiting 16 properties per day, installing and servicing customers TV, Broadband and telephone services, providing me with extent knowledge on the telephony and CATV networks, including RF theory. • For the first time in UK history, Leicester is lucky enough to trial the new fibre to the home (FTTH) technology, and I have been one of the select few to go through the basic fibre training. Including; blowing fibre, fibre splicing, extensive fibre cleaning, and reading optical light.• I work closely with the networks and sales departments, escalating and resolving jobs to and from them when needed. • I represent my team at the monthly Local Voice Forum (LVF) Meeting. My role as an LVF representative is to engage with senior management on local and function specific issues. Being a rep is a high-profile balancing act, representing my colleagues on any issues they may have in the field but also having to see how decisions affect the company and other people in the business.

• I started my career through the apprentice scheme and from this I gained an NVQ Intermediate Level Apprenticeship in IT, Software, Web, and Telecoms Professionals. • Through online training and courses at the training centre I have learnt the importance of health and safety and the safeguarding of myself and others within the workplace and also the basics of frequency levels, fibre optics and telephone networks.