Chris Thom Email & Phone Number

Alloa, Gb

Alloa, Clackmannanshire, United Kingdom

Key Responsibilities:• Currently a dual role Career Coach & Adviser for Skills Development Scotland supporting individuals within a school and post school environment. • Through a coaching approach to Careers Information Advice & Guidance, empower customers to develop career management skills (CMS), set goals and behaviours which will enable them to be resilient to change in a rapidly shifting economy and achieve positive sustainable outcomes. • Conduct in depth assessments of customer needs in relation to the development of their CMS utilising approved tools as appropriate and ensuring an impartial client centred approach.Dual RoleSchool:• A mixture of one-to-one coaching engagements, group sessions and pupil drop-in clinics.• Support school pupils to develop their CMS. • Create a Career Development Plan, based on a coaching CMS Assessment with pupils, to help with next steps and to record progress.• Work closely with senior phase pupils identified as potential leavers to ensure post-school support within the dual role.Post School:• Manage and track (including aftercare) of a personal caseload of customers at risk of not achieving an opportunity until they achieve and maintain a positive outcome. • Support customers through transition and into employment or a learning/training opportunity, provide ongoing support and mentoring to ensure the opportunity can be sustained. • Initiate and develop effective working relationships with colleges, local training providers and other partnership agencies which will facilitate sustainability of opportunities.Accountabilities:• Adhere to professional standards, including SDS policies and procedures and CDI Code of Ethics.• Ensure continuous improvement through reflective practice and attend relevant training /information sessions. • Maintain accurate and up to date customer records and produce reports as necessary. • Office Health & Safety Rep, experienced Area Professional Practice Coach.

Falkirk

Trading as a self employed Taxi Driver working in association with Falkirk District's largest taxi group; providing a very professional, reliable and customer friendly service to the public and Express Taxis customers, whilst maintaining a very clean, safe vehicle and professional personal appearance; Setting daily and weekly personal targets which I strive to achieve, maintain and surpass; Producing and maintaining up to date financial records and account sheets

Edinburgh

Studied for a Postgraduate Diploma and Qualification in Career Guidance and Development. It is a dual-award course that provides an accredited Diploma as well as professional training and a qualification for work as a career guidance practitioner.

Falkirk

Successfully worked as a team to create and commence trading as an FSA authorised Insurance Company; Establishing a sales driven telephony department and working office; with telephony services, call recording equipment, reliable broadband, back up storage and company sales website; Driving company sales, targets, KPI's and lead allocation; creating B2B relationships and networks, giving B2B awareness and experience.; Dealing with accountants, marketing companies, lead suppliers, directors/staff and clients on a day to day basis.

Rosyth

As the leader of a dynamic 12-member Contact Centre team, I have spearheaded the professional growth and performance of my team by implementing effective coaching models, such as the FLOW coaching model, along with other tailored developmental strategies. By providing personalised feedback, coaching, and training to address individual needs, I have empowered team members to reach their full potential and achieve excellence in their roles.Maintaining a collaborative environment has been a top priority for me, and I've achieved this by fostering open lines of communication with various departments. This ensures that team members are well-informed and aligned with company procedures and objectives, resulting in a cohesive and efficient working environment.Guiding the team towards surpassing goals in customer and client satisfaction has been a key focus of my leadership. I've led initiatives aimed at up-selling to both existing and prospective customers, thereby enhancing revenue streams and contributing to the overall success of the organisation. In addition to driving performance, I've placed a strong emphasis on compliance standards within the team's operations. Ensuring strict adherence to regulations such as GDPR and AML has been essential in embedding a culture of integrity and due diligence in all customer interactions, safeguarding both the company and its customers.Furthermore, I've actively contributed to the ongoing professional development of the team by organising and facilitating targeted training programs and growth initiatives. By prioritising continuous improvement and maintaining high levels of competency in service delivery, I've ensured that my team remains at the forefront of excellence in customer service.

Glasgow, United Kingdom

High degree of customer service shown in role whilst dealing with a variety of different customer groupings with varying banking needs; Involves doing customer Fact Finds to make recommendations based on customer's needs and wants; Exceeded personal targets and worked to achieve branch targets within an integrated team.

Postgraduate Diploma And Professional Qualification, Career Guidance And Development

Qualified with a Postgraduate Diploma and Qualification in Career Guidance and Development. This was a dual-award course that provided.

Bachelor Of Arts (B.A.), Business Studies

The Business Studies course helped develop skills essential for a career in modern business and managementat. It allowed me to build.