Chris Thomas Email & Phone Number

Dubai, United Arab Emirates

• Lead identification and onboarding of new channel partners.• Manage the performance of existing partners, generating over 6M in annual revenue.• Devise strategies for enhanced sales and revenue by Cold-Calling lead generation.• Stay vigilant about industry trends and competitor activities.• Develop and execute channel partner programs.• Track performance metrics diligently.• Collaborate on joint marketing initiatives.• Provide regular updates and presentations to senior management.

Dubai, United Arab Emirates

Responsibilities Worked as an Account Manager for Small and Medium Enterprise clients.• Managed companies worth 5.5M in annual revenue.• Developed and delivered new business acquisitions through B2B sales.• Created new innovations on how to increase sales and ideas towards team performance.• Presented business proposals to clients on daily basis and cold calling.• Negotiated deals with clients on daily basis for internet, mobile plans and handset devices for SME.• Handled customers by meeting them face to face in their offices or at the du head office, solved their issues and generated sales with their specific requirements.• Overseen 600+ enterprise companies of SME & KEY ACCOUNT

Dubai, United Arab Emirates

Responsibilities:Escalation/Quality Analyst:• Handling Customer Escalation through Trouble Tickets or emails. • Handling Consumer Mobile and Fix Escalation for LCM retention team.• Assuring Quality for mobile and Fix Home Service calls made by Retention team.• Checking system for Work Orders and all Fix Service related Amendments. • Assisting special teams to handle CEO and TRA Escalation. • Understood the priority of the organization and evaluated call behaviors for regulatory compliance cross-selling and adherence to policy.• Uses Call Center tools to gather data and analyze trends or patterns affecting quality.• Listened to calls either recorded live or side-by-side while communicating feedback. • Encouraged good practices and discouraged bad ones.• Identified calls failing to meet predefined standards and identified the problem.• Implemented agent training and coaching initiatives.Email Correspondence: • Providing quality responses to customer contacts in email.• Dealing with enquiries & answering emails from new and existing customers.• Handling difficult and aggressive customers in a professional manner. • Giving customers information about company services and products.• Helping customers to register online and/or to process their orders.• Suggesting solutions to customers in a positive manner.Retention specialist: (Life Cycle Management and Customer Retention)• Retained consumer memberships through utilization of sales tools and techniques.• Addressed consumer needs and outlined how continued membership will fulfill those needs.• Explained new services and products to existing customers.• Selling a range of products and services, to both new and existing clients.• Working on high quality appointment setting campaigns.• Conveying technical information to customers.• Closing sales and making plans to gain repeat business.• Attending tradeshows & industry events.• Performing administrative duties.

Pune Area, India

Responsibilities:• Handing Inbound calls.• Attending Customer C-sat.• Handing Escalation calls.• Resolving Customer Query.• Preparing daily MIS.• Reporting to supervisor with the daily reports.• Handing the team in Absence of the Supervisor