Develop pricing for Global and Multi-National customers. Proving price structures, selling guidelines, and other initiatives aimed at improving overall company profitability.

Responsible for the growth, development and advancement of a team of 14 employees. Handled inquiries from Key Account customers ($2 Billion) exceeding customer expectations and aiding in the retention of domestic and international partnerships. Resolved customer escalations at the highest level of visibility. Researched and resolved billing issues as well as service issues on behalf of customer and Sales.Assessed customer needs, explained and promoted product and service options. Generated and created reports that were required for management trend analysis and problem reporting. Contributed to the success of a 5% increase in quality audit scoring on a corporate level for our center. Trained over 70 employees on e-mail communication system (Talisma). 100% improvement in productivity.Created and maintained Standard Operating Procedures for multiple Key Account customers.Assisted with cost control of a $3 million dollar local budget (annually).

Arrange, coordinate and complete the movement of freight by various transportation methods, including Air and Ground, on behalf of exporters. Prepare, issue, and submit documentation to ensure proper exportation of cargo. Ensure service commitments are achieved and maintained in accordance with client and company objectives.Provides clients with advice concerning terms of delivery and payment, insurance, services or other matters affecting client needs. Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.Worked closely with gateway at securing best pricing and service to meet customer needs.

Company Compliance AuditorTrades Payable Airline Reconciliation ClerkBuilding Maintenance and Repair

Responsible for proactively monitoring multi million dollar corporate key account shipments to ensure timely delivery according to contractual agreements and customer satisfaction. Analyzed and took ownership for problem resolution while paying close attention to costUsed multiple applications and systems to process work including Microsoft Office products.Maintained relationships with customer contacts while working with the Sales team to maximize revenue. Analyzed performance data and forecasted for improvements based on trend identification. Assisted in development and deployment of new software system (Promon) to streamline the handling and processing of customer information and reporting. Combined 4 systems into one, effecting 100+ employees. Saved the company 20% in operating cost for our department.

Responsible for maintaining customer service, billing and inside/telesales representative's initial and ongoing training. Depended upon to assist in keeping detailed employee performance records. Facilitated safety classes while maintaining OSHA records.Recruitment of employees.Facilitated Comet and Outlook training as well as coordinating the initial rollout for over 200 participants. Assisted in the development and deployment of new training materials and strategies, created training syllabus for six different programs.Coordinated training and review of products, services and safety to customer service representatives, inside sales and billing agents. Provided telephone support; investigated and resolved billing problems for customers, other departments and interdepartmental support to over 900 Key account customers amounting to over $2 Billion annually. Provided support for network infrastructure, internal desktop systems software and hardware. Installed, configured and troubleshot desktop systems, workstations, servers and network issues. Researched, analyzed and deployed Billing Knowledge database streamlining billing processes.Orchestrated and led webinar conferencing to reduce travel related cost, also improving implementation time.