Chris Tilley Email & Phone Number

Brisbane, Queensland, Australia

• Cultivating strong, trusting relationships with the Franchisee portfolio by engaging with them on a regular basis to gain knowledge of their business.• Identifying the needs of the Franchisees and using this information to identify growth opportunities for their businesses.• Utilizing data and insights to continuously deliver value and support to the Franchisees.• Coaching and supporting the Franchisee portfolio to achieve business growth.• Ensuring that the Franchisee portfolio achieves loan settlement targets in line with State targets.• Identifying areas of opportunity and development for Franchisees and assisting them in their development.• Collaborating with other areas of the business to provide appropriate support to Franchisee portfolio businesses.• The ability to communicate effectively with both internal and external stakeholders is necessary to build relationships, gather information, and deliver value to franchisees.• Knowledge of lending or lending processes is crucial to identify growth opportunities, make informed decisions, and ensure that franchisee portfolios achieve loan settlement targets.• Strong relationship-building skills, including networking and influencing, are essential to build trust with franchisees and establish long-lasting partnerships.• Strong attention to detail is necessary to ensure accuracy and quality in all aspects of the job, from identifying growth opportunities.• The capacity to work productively in a fast-paced and agile environment is necessary to manage changing priorities, navigate complex situations, and stay focused on achieving business goals.

As the National Learning & Development Manager (NLDM), I'm responsible for building, coordinating, and executing training programs that enable the distribution of Nodifi’s products and services through our third-party distribution channels. Working closely with the mortgage & asset broker network, I will ensure we are leveraging scale, technology and processes in order to achieve optimal network results.

Adelaide, South Australia, Australia

As a Relationship Manager at Nodifi, I know how important commitment to our partners is. Nodifi is a market leader in asset finance solutions and my role is to keep it that way.With a career built on a 16-year portfolio of exceptional customer service, sales and leadership, I deliver our partners an A1 experience. These partners can rely on the ability to, in turn, deliver an A1 experience to their clients in a straightforward and workable manner.In asset finance, finding solutions fast is paramount and something I strive to deliver with my strong communication skills. This is a constant goal of mine and something I’m always improving - as evident in Nodifi’s high NPS numbers.My ultimate goal is to not only grow our partners’ businesses but also offer a platform for our partners and their clients to learn upon. This is a passion of mine and evident each day in my enthusiasm for the role.

As the Credit Manager my role is to train, coach and develop employees to deliver high levels of customer service and to simplify finance for our customers and business partners.- Train, up-skill, coach, motivate, and performance manage Credit Officers of Positive Group Australia- Measure and report on departmental performance- Build and maintain a strong and healthy relationship with all partners and external agencies- Foster a continuous improvement focus- Conduct regular one-on-one reviews with team members with a clear message for performance improvement- Adhere to all audit, regulatory, legislative and compliance requirements- Troubleshoot issues regarding the progress of any loan - processes, systems, relationships- Work cohesively and collaboratively with other department leaders- Maintain a high level of knowledge of products and policies for all lenders and insurers that Positive Group Australia Pty Ltd is accredited- Ensure all lender and insurer policies and guidelines are followed at all times- Review Anti-money Laundering compliance documents for accuracy and possible fraud, including Certified ID, in line with lender, ASIC, and AML/CTF guidelines- Understand and maintain compliance with the National Consumer Credit Protection Act at all times- Complete daily call review on all types of calls- Conduct monthly performance reviews of each staff member- Embrace and abide by the Purpose, Trademark and Agreed Behaviours of Positive Group Australia- Drive team performance and adherence to set KPI’s and SLA’s

Adelaide, Australia

As a Team Leader, I take pride in my professional manner and ability to relate to clients from all sections of society. Using high level communication skills and comprehensive product knowledge, I meet monthly sales targets and drive the success of the business. - Comprehensive current product knowledge- Knowledge of lender criteria- Excellent personal manner- Identify and recommend opportunities to increase lead conversion- Excellent customer service- Achieves critical priorities in a coordinated and systematic way- Compliance with internal processes and NCCP regulations

Adelaide, Australia

- Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned South Australian market to generate new business for the organization’s products/services.- Makes telephone calls and in-person visits and presentations to existing and prospective customers.- Researches sources for developing prospective customers and for information to determine their potential.- Develops clear and effective written proposals/quotations for current and prospective customers.- Expedites the resolution of customer problems and complaints.- Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.- Analyse the territory/market’s potential and determines the value of existing and prospective customers value to the organization.- Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.- Identifies advantages and compares organization’s products/services.- Plans and organizes personal sales strategy by maximizing the Return on Time Investment for theterritory.- Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.- Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.- Participates in trade shows and conventions.

- Consulting clients about campaign requirements and objectives- Formulating strategies- Passing proposals on- Agreeing time-scales and budgets- Supervising staff- Monitoring and chasing work progress- Writing reports- Analysing, interpreting and presenting results- Delivering ideas and final products to clients for review- Financial administration- Delivering presentations

South Australia, Australia

Duties:- B2B sales within the heavy industrial, mining and engineering sectors.- Sales representative throughout metro and regional South Australia and Northern Territory.- Set call cycles.- Sales presentations.- On site technical support.- Negotiation skills.- New business development.

Kilkenny, South Australia

Assistant manager of a Super Cheap Auto retail outlet.

How Was Lead Yourself: Critical Thinking & Problem Solving

Lead Yourself - Mentoring

Frontline Leadership

Certificate Iv In Finance & Mortgage Broking

Sales Representative

Sace