Chris Tomkinson Email & Phone Number

Database / web application development

• Work with Stratigent clients to help them optimally use their TeaLeaf implementations• Audit existing TeaLeaf implementations• Strategically design TeaLeaf implementations and upgrades• Generate value by workings with clients to identify key events and segments for TeaLeaf reporting• Train end-users on TeaLeaf• Conduct independent research in order to find solutions to customer reported problems

Chandler, Az

• Application/database engineer responsible for the Tealeaf CRM architecture at Wells Fargo Wholesale Banking group since 2008. Provided 24/7 on-call support and day to day management for our three web portals across internal and DMZ-firewalled environments for 100+ Tealeaf monitored web applications.• Performed Tealeaf CX software suite installations and upgrades, set up Passive Capture Appliances, software maintenance, event and alert creation, report generation (including dashboards and scorecards), built transport feeds to fraud management Envoy system.• Developed complex Tealeaf events, providing clear answers to our application team's questions. In addition to event build on long page generation, error codes, and access to specific URLs and functions, built events that look for fraudulent activity (such as matching a known blacklist, or an IP address outside of expected ranges, or sequences that occur out of order). Alerts built on these events have protected the company from multimillion dollar fraud activity.• Built dashboards for applications so they can track their performance in real time. Developed scorecards to help teams grade their own performance goals, identifying conversion rates during enrollment processes and narrowing down customer struggle points.• Developed a data warehouse from the Tealeaf extracted data to solve specific business reporting needs. Automated the reporting of usage statistics for the Incident Management support team and the performance metrics analysts. Automated cxConnect extract process, sending to SQL Server as well as to our Teradata partners via NDM. Built custom reports using T-SQL to answer more complex questions than what can be done via Tealeaf’s reporting capabilities.

Chandler, Az

• Developed and deployed a SQL Server 2005 reporting platform that transformed disparate operational data into actionable business intelligence for the Network Services group.• Built ASP.NET web sites to provide customers with easy access to their metrics reports.• Developed business requirements and technical specifications for customer reports that serve their needs and fit into their processes. • Performed user acceptance testing and training. Assisted other team members on their project assignments.• Improved report creation efficiency by automating the generation of Excel-based reports using VB.NET and SQL Server and Oracle database connections.• Previous position with the company was as a network engineer. Was responsible for quality assurance and testing of Cisco router and switch configurations for retail locations, due to merger and acquisition activities.

Acquired experience configuring and troubleshooting Cisco routers and ATM switches and VDSL equipment. Involved in root cause analysis projects to resolve evasive problems and specialized in Internet access issues. Developed methods of procedure and technical bulletins for product and software changes, as well as training materials. Configured NT desktop and laptop systems for LAN and remote access to the corporate network. Installed and troubleshot applications and network management tools. Utilized IP routing, DNS, DHCP, and PPP Ethernet, Token Ring and ADSL topologies, IP and IPX routing using RIP, IGRP and OSPF.

Government inspector for the county Environmental Services department. Handled inspections and complaint investigations for the region of downtown Phoenix and the immediate West Side. Inspections included: restuarants, hotels, pools, schools, and hazardous conditions reported by the public. Was a Registered Sanitarian and had legal authority to issue citations and facility closures.