As the Delivery lead I am responsible for the day to day delivery of contractor engagement services to the UK & Ireland business. This involves but is not limited to: • Team management of 11 Cx recruitment agents based across the UK, Ireland and India who support the UKI operations, ranging from individual performance reviews, training & development requirements, and ongoing support. • ongoing supplier management reviews in collaboration with Procurement to ensure compliance to SLA and acceptable levels of success across these vendors.• Stakeholder management across many different levels within the business ensuring understanding to internal processes as well as managing expectations and discussions on future supply requirements.• Engaging with procurement to manage suppliers and future need of potential new suppliers.• Designing, creating and producing reporting to the business• Seeking and identifying opportunities for savings across the business• New and existing supplier training requirements of Accenture policy or system requirements.• Ensuring continued delivery of Cx services in line with business demand ensuring compliance to all local legislations such as agency worker regulations, IR35 and any other legislation changes that come into effect.

Accenture is a global management consulting, technology services and outsourcing company, with approximately 236,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011.I work on the contractor recruitment team responsible for sourcing suitable contractors for any roles within our comms & high tech and resources cleints as required and work very closely with our group of preferred suppliers to ensure the best people are found as promptly as possible.

The DRC group and are a medical recruitment company who provide locums to the NHS and private hospitals throughout the UK.I worked as both a resource and as a recruitment consultant on the psychiatry team which is the largest area of spend in the NHS with over £4 billion being spent every year in the UK alone on the treatment and prevention of psychiatric illness.; Contacting and discussing availability for work with doctors.Discussing and completing the required documents with doctors to ensure they are compliant to PaSA (NHS) standards before commencing a new position.Canvassing hospitals for vacant/upcoming posts to place locum doctors into.Pairing available doctors with suitable positions.Negotiating both pay and charge rates with the Hospital and Doctor to ensure the maximum gross margin is achieved on a weekly basis.Processing time sheets on a weekly basis to ensure both company and doctor are paid.Dealing with accommodation and job specification queries etc.Recruitment ResourcerTo recruit new doctors to the agency who are either new to the locum market or are already registered with and/or working via another agency.

DutiesAssisting customers looking for new or used cars from the 135 Inchcape Retail dealerships; Handling inbound customer enquiries new and existing (up to 200 a day between the team) Contacting customers following online enquiries, converting a minimum of 41 into sales a month, I was regularly in the top 3 performers every month Providing quotes for vehicles and finance packages available Using a number of different systems including Siebel and Kerridge Taking deposits to secure orders Building customer and dealership relationships 90% of customers over 6 months gave positive feedback when questioned on the level of service offered Taking control of the team of 12 in the absence of the team leader.- This included ensuring the agents answered inbound calls within 20 seconds, made at least 80 answered calls a day to both customers and dealerships and also kept on top of new and existing opportunities.

Received incoming calls for sales queries and technical data requirements this included working out heater and chiller requirements as well as robotic capability and conveyor requirements. Quoted customers for new/refurbished products; Converted quotes into sales, either via phone or by visiting customer averaging a conversion of 60% of quotes in to sales in a very hard market Visited customers to discuss their future expansion plans and understand their needs; Demonstrated products to showcase benefits to customers.; Spaceminster were a supplier of complete injection moulding systems from start to finish.

Dataforce are an outsourcing company working on behalf of many different companies including Mercedes-Benz/Smart, The Royal Navy and masterfoods. Brand AdvocateDutiesMade outbound calls to customers to discuss the features and benefits of the smart range of vehicles Generated test drives and appointments for the dealerships Pro-actively sold the range and services available to customers and never missed a target in the short time with them. -Welcomed new customers to the brand and discussed their purchase and answered any questions they may have since the purchase Provided customer service on an on-going basis, resolving any queries following the sale.

Worked initially in telesales, receiving incoming calls from customers Achieved a conversion rate of 75-80% of all calls in to actual sales Acted as team leader on a temporary basis for 3 months, managed and motivated a team of 10; Produced appropriate reports and data for management meetings; Calculated commissions and scheduled staff rota-s on a monthly basis; Resolved any staff issues on a day to day basis such as sickness, holiday, commissions etc

Provided quotations to both customers directly and to the sales team for their customers;- - Managed the processing of orders from taking the initial order, through to arranging the delivery of the goods, responsibilities also included stock handling and credit control; Co-ordinated and monitored the work load for 3 sales representatives.