Bi-Lingual Customer Service Representative
Managed crises with empathy, serving as the primary liaison for customers in financial distressVerified emergency cases with referring partners, ensuring accurate documentation was secured for customersMaintained clear and positive communication with partners, updating them on client service eligibilityAdvocated for customers with unique circumstances, providing tailored assistanceUtilized database systems for efficient customer information management, including demographics… Show more Managed crises with empathy, serving as the primary liaison for customers in financial distressVerified emergency cases with referring partners, ensuring accurate documentation was secured for customersMaintained clear and positive communication with partners, updating them on client service eligibilityAdvocated for customers with unique circumstances, providing tailored assistanceUtilized database systems for efficient customer information management, including demographics, service requests, and agency visits Show less