Chris Trafton Email & Phone Number

Austin, Texas Area

• Perform various musical styles for popular bands and performers. Travel to various locations, both US and international, for performances and music festivals.• Record sessions on an as needed basis. Rehearse, write and perform new music.• Prepare for rehearsals by studying song’s the individual instrument’s part and listening to recordings.• Ability to deal with personality conflicts and musical problems offering solutions.

Round Rock, Tx

• Developed a comprehensive Standard Operations Manual for Global Services, documenting business processes. Owned the implementation across the entire global network that required research, development, publishing, training, and maintenance of the process manual.• Developed automated system tools used to maintain the database of unique and fluctuating Technician Bill Rates across all of Dell’s Global Service Delivery staffing partner technician population.• Performed financial reconciliations and managed accounts for Labor and Expense Invoices across all Staffing Partner relationships, exceeding $10 Million, on average.• Managed the sourcing and end-to-end deployment of Service Technicians for Dell System Installation/Data Migration projects.

Austin, Texas Area

• Developed, trained, and managed the implementation of a comprehensive Quality Assurance process for the Rapid Resolution Department. Authored scripts, developed scoring guidelines, and facilitated all manager calibrations.• Provided front line supervision to associates ensuring proper training, support, and customer service were supplied. • Promoted professional development of individual team members by administering performance evaluations, training programs, progressive disciplinary actions, and career opportunity programs.• Provided advanced troubleshooting and extensive research to resolve issues regarding products and customer inquiries.

Austin, Texas Area

• Managed and directed Team Managers within the Business Resource Center Department, including Alternative Dispute Resolution, Product Allegation, and GM Legal.• Process Development and monitoring of departmental start up operating system applications, including business procedures and operating structure. • Provided liaison between the Client and Operational Vendor for process development, financial data reporting, compliance issues, and conflict resolution. • Negotiated, mediated, and arbitrated between customers, lawyers, and GM dealers in order to resolve disputes and meet customer and client expectations.