Candidate Portal 2.0:• Scope and Prioritisation of a Large Programme of work by defining the MVP and walking through proposals with the Stakeholders.• Simplied Solution documentation, Agile Themes, EPICS and User stories• AS IS Process Documentation vs Proposed TO BE DocumentationMedical Portal (WARP):• Backlog of User Stories. Existing solution & Changes/Enhancements• Simplied Solution document to walkthrough with Business• Data Mapping Spreadsheet to capture all Medical InformationRedesign Marketing Website:• Full delivery of New Website to the public Jan 2022• Managing 3rd Party development and delivery• Management of Product Backlog including Story definition & Acceptance Criteria• Ongoing BAU sprint workAzure B2C IAM – ·        Simplified Solution documentation, Agile Themes, EPICS and User stories including Gherkin Acceptance Criteria, ·        Definition of User Flows crossing a highly secured Candidate Portal & a Marketing Website·        Facilitated Technical Sessions to agree a solution for Candidate Migration from Bespoke IAM to Azure B2C

• Functional & Non-Functional requirements Analysis• Definition of Agile Themes, Epics, User Stories & Acceptance Criteria• Management of Product Backlogs including defintion, refinements & clarifications inside & outside of Waves/Sprints• Leading cross company BA resource in definition of agreed ways of working• Completing Project/Programme activities alongside BAU Run Change Management tasks on the Data Programme.

User Story creation & Product Backlog ManagementData Collection & Dealing Fees CalculatorCreation of Process to Define, Estimate & Approve changesIntroduction of Agile Techniques to the Project Team

Document support processes and procedures for internal and third party support teams Produce Analysis papers to support transition from a legacy based system to online tools for MI Reporting Scoping and defining self-service capability for Vehicle Damage Triage Definition of User Stories and manage backlogs for current system enhancements

Member Self-service Scope DefinitionRFP for IAM vendor selectionBusiness Case definition & approvalAgile User Story creation & maintenanceSuccessful Implementation of the Self-Service PortalScoping, Sizing and definition of MVP Mobile App ProjectUser Story Management

Detailed Business Requirements (Paper Digitisation)Self-Service Scope DefinitionProcess DefinitionBusiness Impact AssessmentData Analysis

• Business Requirements Documentation• Detailed Uses Cases including reports• IAM Security work stream for FPI On-line portal• Cloud Identity Services solution (CIS) from IBM (Lighthouse)• Data configuration & product set-up

Data Mapping for API SpecificationPricing & Promotions Data AnalysisRevenue ManagementUK & International Market Business Rule Definition

• Benefits Realisation• Benefits & FTE Management strategy• Paper Digitisation monitoring & Analysis• Change Management / Project Management• Hardware capacity planning and user profiling analysis

• Coaching and Mentoring staff• User Story Workshops / Requirements Elicitation• Process Documentation• Estimation & Planning Workshops• Test Analysis and Strategy Planning

• Requirements documentation• Data Modelling, Analysis & Design• Development / Implementation Planning & Estimation• Blaze Adviser business rules configuration for Insurance processes to include Pricing, MTC’s & Renewals• Stakeholder Management

• Requirements Elicitation using 121 sessions and workshops• Documentation of functional and Non-functional requirements• Process Modelling• Test planning & Management

• Defining a repeatable requirements process• Data Analysis and documentation• Stakeholder Management• Cost Benefit Analysis and Promoting technology Benefits

• Workshop Facilitation• Presenting skills• Stakeholder Management

• Manage risk to the business on any live system issue raised or upgrade. • Manage relationships with IT teams to ensure that appropriate level of service is delivered to Customer and Distribution.• Small Change Management

Responsibilities and Deliverables• Customer Services• Policy Administration• Claims Entry• Claims Payment