- Developed SQL Server databas tables, views, stored procedures, functions etc.- Troubleshot highly complex SQL procedures and functions- Performed database analysis and tuning, monitor performance- Collaborated with stakeholders to create custom views and provide ad hoc data support- Performed duties related to the roles of Data Analyst and Database Administrator as necessary

-Provide best-in-class support & development for software and hardware solutions produced by Data Age, including, but not limited to:-Most responsibilities defined in the role for Junior Programmer.-Providing assistance to IT and Management resources for infrastructure planning with regard to: -Cloud Storage & Service Strategy -Backup & Disaster Recovery Strategy -Legacy Line-of-Business Application Lifecycling -Infrastructure Automation -Infrastructure Manageability & Visibility -Documentation & Change Control Strategy-Implement development automation processes such as: -Continuous Integration/Continuous Deployment Processes (CI/CD) -Automated Testing & QA Processes -Automated & Continuous Migration Processes (Automated ETL)

-Providing best-in-class support for software and hardware solutions produced by Data Age, including, but not limited to: -All responsibilities defined in the role for Quality Control Specialist. -Providing assistance to customer issues where modification of software solutions are required.-Scoping out time cost for custom programming requests to enable Management resources to effectively prioritize tasks.-Developing reporting resources through SQL Server Reporting Services to streamline decision-making for Management resources.-Developing modifications to the core of software solutions to meet customer and/or regulatory specification.-Participating in the planning of such modifications to provide input on path to resolution and deployment/operational requirements.-Developing desktop-based applications in Java to aggregate previously difficult-to-access data and manage custom programming resources.-Coordinating with IT resources to enhance Operations and Backup/DR processes.-Gaining exposure to Agile development processes and Project Management techniques.

-Provided best-in-class support for software and hardware solutions produced by Data Age, including, but not limited to: -Most responsibilities defined in the role for Technical Support Specialist - T2. -Assistance in the on-boarding process for new customers, including, but not limited to: -Initial installation of the server instance (if required) for new out-of-box software solutions. -Initial setup and configuration of software solutions to the customers' specification and, to an extend, relevant regulation. -Initial conversion of customers' data from foreign software solutions using several ETL and data management/validation tools including, but not limited to: -Microsoft SQL Server -Microsoft Visual FoxPro -Microsoft Office Access -Microsoft Office Excel -Microsoft Batch Processing -Microsoft Powershell-Created and deployed custom modifications and extensions to software solutions per customer or regulatory specification. -Such modifications/extensions were built using Microsoft Visual FoxPro, Microsoft SQL Server, and Microsoft Batch Processing.-Enhanced the automated delivery of the server instance of software solutions, enabling 0-100% deployment of both server and client installations of said software with minimal/no user interaction required.-Delivered solutions to escalated Technical Support issues related to database/data validation issues, reporting issues, and user workflow issues that invloved light programming.-Coordinated with Sales and Management resources to advise on potential solutions to high-level customer issues where custom programming and/or ETL processes are required.

-Provided best-in-class support for software and hardware solutions produced by Data Age, including, but not limited to: -All responsibilities defined in the role for Technical Support Specialist - T1. -Providing informational resources and light training to customers on usage of software and hardware solutions. -Providing assistance in reconfiguration of software solutions to meet customers' business needs. -Providing guidance to T1 and newly on-boarded co-workers with regard to support operations and customer service delivery.-Gained insight into the Financial Transaction industry in the following niches: -Collateralized loan handling and pawns. -Check Advance loans. -Signature and other non-collateralized loans.-Utilized said insight into the industry to communicate best path for success to customers.-Developed several automation tools for use by myself and other technical support staff to streamline processes and accelerate time to resolution for common issues. -Such tools were developed in Batch and Powershell.

-Provided best-in-class support for software and hardware solutions produced by Data Age, including, but not limited to: -Ensuring application and hardware functionality in Windows-based environments, coordinating with T2 technicians and management to ensure swift resolution to customer issues. -Coordinating with upstream hardware vendors in cases where hardware failure has been diagnosed, communicating paths to solution to the customer. -Coordinating with QC and Development resources in reporting potential programming issues, as well as following up with customers regarding said issues. -Documenting new solutions to customer issues according to company documentation procedure.

- Implemented Total Solutions for customer needs with a focus on satisfaction through communication and competentfulfillment.- Met and exceeded sales and operational goals through collaboration with accompanying team members andcommunication of strategy with management.- Leveraged advanced problem-solving skills in other departments, developing and improving processes in Print &Marketing Services and Office Supplies.- Gained valuable knowledge in enterprise systems implementation at the branch level as well as SMB IT managementfrom contract work with other companies.