As a Senior Customer Success Manager II at Amazon, I leverage my 13 years of retail and purchasing experience to drive business growth and satisfaction for some of the most influential sellers on the platform. I build strong relationships with my clients, acting as their trusted advisor and single point of contact for their issues, questions, requests, escalations, and concerns. I also liaise with other internal departments to resolve their problems quickly and with high quality.In addition to my role at Amazon, I am also a composer at Westbrook, where I compose, record, and produce musical scores and arrangements that complement various media content. I work with appropriate stakeholders to deliver a timely product that accurately reflects the client's requested facets of composition. I am passionate about music and creativity, and I enjoy using my skills and knowledge to create engaging and memorable soundtracks.
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Health Insurance AgentUnitedhealthcareMount Juliet, Tn, Us -
ComposerWestbrook Feb 2020 - PresentCalabasas, Ca, UsCompose, record, and produce musical scores and arrangements that complement television shows, commercials, movies, theatre productions, and social media content. Work with appropriate stakeholders to deliver a timely product that accurately reflects the requested client's requested facets of composition. -
Senior Customer Success Manager IiAmazon Aug 2022 - Oct 2023Seattle, Wa, Us -
Senior Account ManagerAmazon Jun 2021 - Aug 2022Seattle, Wa, UsThe Senior Account Manager role is focused on driving business growth for some of the most influential sellers on the Amazon platform, ensuring Selling Partner satisfaction by delivering a high level of service through strategic insights and relentlessly high operational standards.• Build strong relationships with Selling Partners; a trusted advisor and the single Point of contact for their issues, questions, requests, escalations, and concerns.• Liaise with other internal departments as necessary to resolve Selling Partner issues and questions quickly and with high quality.• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment.• Assist with the definition and design of tools, standard operating procedures and processes of Selling Partner Services.• Identify, quantify, and define feature enhancements and new products to improve Amazon product based on customer feedback, data analysis, and feature gaps with competitive products.• Teach Selling Partners how to be more successful on Amazon through education on available tools, policies, and relevant growth opportunities leveraging related Amazon programs and products. -
Category Manager / Buyer | Omni-Channel | Dj & LightingGuitar Center Jun 2020 - Jun 2021Westlake Village, Ca, UsResponsible for all day to day management of the DJ and Lighting categories, enterprise-wide. This includes purchasing, inventory management, promotional activity, marketing and more. Developed and maintained relationships with key vendor partners to achieve parallel growth and serve our mutual customers. Guitar Center has 290+ retail locations across the United States as well as e-commerce platforms GuitarCenter.com and MusiciansFriend.com. -
Category Manager / Buyer | Retail | Keyboards & SoftwareGuitar Center Jun 2017 - Jun 2020Westlake Village, Ca, Us -
Store Manager (Roseville, Ca; Brea, Ca; Lake Forest, Ca; San Jose; Ca)Guitar Center Jan 2012 - Jun 2017Westlake Village, Ca, UsServed as Store Manager in five different locations throughout California. Guitar Center is a performance based retailer that values sales results coordinated with excellent customer service. Promoted to Store Manager within 16 months of employment at the age of 21, I successfully trained and developed teams of up to 60 direct reports, responsible for annual revenues of $15M+. Throughout my tenure I had the privilege of training and developing six brand-news Store Managers. -
Sales And Training ManagerGuitar Center Jul 2011 - Jan 2012Westlake Village, Ca, Us -
Assistant ManagerGuitar Center Apr 2011 - Jul 2011Westlake Village, Ca, Us -
Sales AssociateGuitar Center Aug 2010 - Apr 2011Westlake Village, Ca, UsTop performing sales associate. Awarded “Rookie of the Year” and achieved top gross sales per hour in 2011. -
OwnerSanctuary Studio Jan 2009 - Jul 2012Recording studio based out of Rocklin, CA. Opened in 2009 with a four-room suite, clients ranged from local musicians to national recording artists. Frequently scheduled sessions that coordinated artists, studio musicians, engineers, and producers. Worked with hundreds of clients over the course of four successful years. Closed due to relocation with Guitar Center.
Chris True Education Details
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Jessup UniversityMusic Business -
Rocklin High School
Frequently Asked Questions about Chris True
What company does Chris True work for?
Chris True works for Unitedhealthcare
What is Chris True's role at the current company?
Chris True's current role is Health Insurance Agent.
What schools did Chris True attend?
Chris True attended Jessup University, Rocklin High School.
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