Risk And Fraud Supervisor
Current- Analyze, keep track of and monitor various fraud patterns and update the team accordingly on a regular basis
- Technically direct and coordinate the workload of the agents on the floor
- Coach the team members to ensure sustained contribution
- Liaise with other teams and departments to resolve issues and to ensure quick First time resolution (FTR)
- Maintain effective communication flow, acting upon and passing on relevant information to and from the team
- Maintenance and continuous enhancement of all relevant reports concerning mainly attendance, behavior, processes, trends