Chris Tye Email and Phone Number

Responsible for providing technical support, and serve as an escalation point for level 1 and 2 NOC engineers. Provide guidance with the technical efforts of NOC engineers, and onsite field technicians. Provide consultation, technical training, and documentation validation. With a primary goal to ensure successful trouble resolution support, in order to quickly resolve trouble reports from clients seeking resolution meeting service level agreements.

Responsible for providing managerial and technical support to Direct and Indirect Channels. Responsibilities included directing the technical efforts of Technician Services field personnel, marketing, provisioning and maintenance escalations across the entire Avaya product line. Directed the technical efforts of others and provide on-site managerial leadership, consultation, technical training, and documentation validation, to ensure successful pre-sales and post-sales support. Responsible for interfacing with internal and external decision-makers, technical departments and vendors. Acted as an extension of Avaya Labs by interactively providing accurate test data to ensure root cause analysis and design improvements. Provided leadership from the equipment room to the boardroom as Avaya's ranking on-site technical manager.

Responsibilities involved working as a Systems engineer with a nation wide service area. Duties ranged from assisting in pre sales design, programming, installing, cut over, and or trouble shooting systems ranging from Avaya G150 gateways to S87xx servers with various types of voice mail systems. Specialty was in server based Avaya PBX platforms with multi location dial plans, and implementing them from delivery to cutover with minimal support. Interacted with senior-level technical and administrative clients to help design and implement their new telecommunications solution. Coordinated with clients, vendors, and organizational staff.

Managed the implementation and initialization of new Avaya telecommunications solutions to Avaya clients in the greater Los Angeles, Orange, Ventura and Kern Counties of California. Specialized in mid to large market communications systems. Considered as the “Subject Matter Expert” on the design and implementation of small to medium size Avaya call-centers in my region. Interacted with senior-level technical and administrative clients to design and implement their new telecommunications solution. Coordinated with clients, vendors, and organizational staff, meeting mutually agreed upon time lines. Managed the performance of Avaya hardware technicians and training instructors for each installation.

Administered the operational activities of the telecommunications systems supporting fifteen hundred end users and a three hundred plus agent call center. Played a key roll in the formulation, recommendation, interpretation and implementation of corporate-wide telecommunications systems, procedures, contingency operations, and policies as they related to the operations of the building. Monitored utilization levels and trends throughout the organization to maintain quality service of the telecommunications operations. Interacted with senior-level technical and administrative personnel to resolve telecommunications issues. Provided analysis and recommendations for new or existing systems. Coordinated with vendors and organizational staff on the installation and planning of moves and changes of service.