Chris Tyner

Chris Tyner Email and Phone Number

irving, texas, united states
Chris Tyner's Location
Fort Worth, Texas, United States, United States
About Chris Tyner

A driven and goal-oriented Call Center professional with extensive experience in performance improvement, program and project management, team training and mentoring. Strong work ethic through multiple verticals of claims and cost oversight, stakeholder relations, depot services, and asset management. A proven track record of providing coaching and guidance to teams and bolstering accuracy and efficiency of operations management in completing core targets/objectives. Excels at defining key metrics regarding sustained output and profitably and developing strategies for achievement in a timely and efficient manner. A dynamic and resourceful producer who maintains direct control in all initiatives to facilitate positive outcomes, sustain growth, and maximize outreach/engagement.Extended Warranty Professional with extensive background in supply chain solutions through continuous process improvement and/or enhancement. Excellent client and vender relations, contract and rate negotiations. Team building and cross functional support. Implemented Asset recovery & reverse logistics solutions allowing for a reduce economic footprint as a result product replacement. Claim analysis and reverse impact to help identify opportunities to benefit the customer while reducing overall cost to the business. Out of the Box thinker to better understand "Why".

Chris Tyner's Current Company Details
Simplicity Protection a Division of EFG Companies

Simplicity Protection A Division Of Efg Companies

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Claims Director
irving, texas, united states
Employees:
4
Chris Tyner Work Experience Details
  • Simplicity Protection A Division Of Efg Companies
    Claims Director
    Simplicity Protection A Division Of Efg Companies Dec 2019 - Present
  • Envirosolar
    Call Center Manager
    Envirosolar Sep 2018 - Dec 2019
    Dallas/Fort Worth Area
  • Amynta Group
    Director Of Service Operations
    Amynta Group Feb 2017 - May 2018
    Bedford, Texas
    Supervised call center team of 33 staff members in processing approximately 35,000 monthly claims through operations management of both inbound technical calls and electronic warranty claims submission. Managed appropriate agent accountability & performance in working with directly team supervisors. Developed and established agent performance reports. Developed and implemented cost saving program to reduce cost to company and improve customer experience through claim life cycle. Planned depot services through direct client management and adherence to defined performance requirements. Facilitated cost management through vendor management and recovery services in event of item replacement.
  • Amtrust Financial Services, Inc. (Afsi)
    Service Manager
    Amtrust Financial Services, Inc. (Afsi) Mar 2014 - Feb 2017
    Bedford, Texas
    Ensured agent and team performance. Call Center management of inbound technical support warranty call center from service providers and field adjusters. Responsible for Average speed of Answer (ASA), Handle Time (AHT), Max Delay and adjusted warranty claims liability. Managed daily parts submissions which included second sourcing and daily fill rates through managing partner performances. Generated daily and weekly summary reports for pending claims, parts orders, and procurement transactions to management to ensure transparency. Provide staff coaching & development performance reviews within annualized process. Worked with alternate supporting departments/vendors to ensure appropriate customer resolution and cultivate feedback for real-world challenges.
  • Amtrust Financial Services, Inc. (Afsi)
    Service Supervisor
    Amtrust Financial Services, Inc. (Afsi) Sep 2007 - Mar 2014
    Bedford, Texas
    Managed inbound call center through claims workload consisting of approximately 15,000 warranty claims monthly. Achieved KPI measurements, including appropriate turn time (TAT), Average speed of answer (ASA), & call handle time (AHT). Passed audit reviews by both internal and external auditors to ensure compliance relating to claim & parts authorizations. Oversaw replacement sourcing, meeting client/program guidelines to ensure underwriting compliance. Developed staff through motivating and working with our performance management team to identify training opportunities and provided guidance to provide appropriate level of support to support staff skill requirements.
  • Warrantech
    Service Advisor
    Warrantech Jun 2002 - Sep 2007
    Bedford, Texas
    Managed day to day transactions inclusive of client and customer interactions through team building and motivated continuous improvement through compliance in existing process and cultivating suggestions for process improvement. Direct product procurement, client services, part procurement & sourcing, reviewing technical service manuals/build of materials. Approved repair estimates which would be inclusive of all parts, labor, travel, and install cost associated with the warranty claim. Made outbound calls to ensure proper level of inventory.
  • Warrantech
    Customer Service Representative
    Warrantech Apr 2001 - Jun 2002
    Bedford, Texas
    Took inbound customer service calls, consisting of troubleshoot product failure, claim status, claim orientation/registration all while providing world class level of call center customer service and support. Direct client/service provider interactions via follow up calls and setting customer expectations to ensure a positive customer experience.

Chris Tyner Skills

Analytical Skills Customer Experience Team Leadership Customer Service Vendor Management Extended Warranty Customer Service Management Account Management Agent Development Claims Resolution Staff Development Client Relations Management Fulfillment Services Solution Focused Business Development Leadership Business Process Development Coaching And Mentoring Assets Recovery Asset Management Reverse Logistics Team Building Call Center Administration Microsoft Excel Retail Sales Inventory Management Operations Management Strategic Planning Program Management Microsoft Word Microsoft Powerpoint Business Process Improvement Customer Satisfaction Microsoft Office Negotiation Customer Retention Training Customer Relationship Management Contact Centers Insurance Cross Functional Team Leadership Forecasting Project Management

Chris Tyner Education Details

Frequently Asked Questions about Chris Tyner

What company does Chris Tyner work for?

Chris Tyner works for Simplicity Protection A Division Of Efg Companies

What is Chris Tyner's role at the current company?

Chris Tyner's current role is Claims Director.

What is Chris Tyner's email address?

Chris Tyner's email address is ch****@****ail.com

What is Chris Tyner's direct phone number?

Chris Tyner's direct phone number is +181730*****

What schools did Chris Tyner attend?

Chris Tyner attended Tarrant County College.

What skills is Chris Tyner known for?

Chris Tyner has skills like Analytical Skills, Customer Experience, Team Leadership, Customer Service, Vendor Management, Extended Warranty, Customer Service Management, Account Management, Agent Development, Claims Resolution, Staff Development, Client Relations.

Who are Chris Tyner's colleagues?

Chris Tyner's colleagues are Olivia Head, Priscilla Trevizo.

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