Chris Tyner Email and Phone Number
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A driven and goal-oriented Call Center professional with extensive experience in performance improvement, program and project management, team training and mentoring. Strong work ethic through multiple verticals of claims and cost oversight, stakeholder relations, depot services, and asset management. A proven track record of providing coaching and guidance to teams and bolstering accuracy and efficiency of operations management in completing core targets/objectives. Excels at defining key metrics regarding sustained output and profitably and developing strategies for achievement in a timely and efficient manner. A dynamic and resourceful producer who maintains direct control in all initiatives to facilitate positive outcomes, sustain growth, and maximize outreach/engagement.Extended Warranty Professional with extensive background in supply chain solutions through continuous process improvement and/or enhancement. Excellent client and vender relations, contract and rate negotiations. Team building and cross functional support. Implemented Asset recovery & reverse logistics solutions allowing for a reduce economic footprint as a result product replacement. Claim analysis and reverse impact to help identify opportunities to benefit the customer while reducing overall cost to the business. Out of the Box thinker to better understand "Why".
Simplicity Protection A Division Of Efg Companies
View- Website:
- simplicityprotection.com
- Employees:
- 4
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Claims DirectorSimplicity Protection A Division Of Efg Companies Dec 2019 - Present -
Call Center ManagerEnvirosolar Sep 2018 - Dec 2019Dallas/Fort Worth Area -
Director Of Service OperationsAmynta Group Feb 2017 - May 2018Bedford, TexasSupervised call center team of 33 staff members in processing approximately 35,000 monthly claims through operations management of both inbound technical calls and electronic warranty claims submission. Managed appropriate agent accountability & performance in working with directly team supervisors. Developed and established agent performance reports. Developed and implemented cost saving program to reduce cost to company and improve customer experience through claim life cycle. Planned depot services through direct client management and adherence to defined performance requirements. Facilitated cost management through vendor management and recovery services in event of item replacement. -
Service ManagerAmtrust Financial Services, Inc. (Afsi) Mar 2014 - Feb 2017Bedford, TexasEnsured agent and team performance. Call Center management of inbound technical support warranty call center from service providers and field adjusters. Responsible for Average speed of Answer (ASA), Handle Time (AHT), Max Delay and adjusted warranty claims liability. Managed daily parts submissions which included second sourcing and daily fill rates through managing partner performances. Generated daily and weekly summary reports for pending claims, parts orders, and procurement transactions to management to ensure transparency. Provide staff coaching & development performance reviews within annualized process. Worked with alternate supporting departments/vendors to ensure appropriate customer resolution and cultivate feedback for real-world challenges. -
Service SupervisorAmtrust Financial Services, Inc. (Afsi) Sep 2007 - Mar 2014Bedford, TexasManaged inbound call center through claims workload consisting of approximately 15,000 warranty claims monthly. Achieved KPI measurements, including appropriate turn time (TAT), Average speed of answer (ASA), & call handle time (AHT). Passed audit reviews by both internal and external auditors to ensure compliance relating to claim & parts authorizations. Oversaw replacement sourcing, meeting client/program guidelines to ensure underwriting compliance. Developed staff through motivating and working with our performance management team to identify training opportunities and provided guidance to provide appropriate level of support to support staff skill requirements. -
Service AdvisorWarrantech Jun 2002 - Sep 2007Bedford, TexasManaged day to day transactions inclusive of client and customer interactions through team building and motivated continuous improvement through compliance in existing process and cultivating suggestions for process improvement. Direct product procurement, client services, part procurement & sourcing, reviewing technical service manuals/build of materials. Approved repair estimates which would be inclusive of all parts, labor, travel, and install cost associated with the warranty claim. Made outbound calls to ensure proper level of inventory. -
Customer Service RepresentativeWarrantech Apr 2001 - Jun 2002Bedford, TexasTook inbound customer service calls, consisting of troubleshoot product failure, claim status, claim orientation/registration all while providing world class level of call center customer service and support. Direct client/service provider interactions via follow up calls and setting customer expectations to ensure a positive customer experience.
Chris Tyner Skills
Chris Tyner Education Details
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Criminal Justice And Corrections
Frequently Asked Questions about Chris Tyner
What company does Chris Tyner work for?
Chris Tyner works for Simplicity Protection A Division Of Efg Companies
What is Chris Tyner's role at the current company?
Chris Tyner's current role is Claims Director.
What is Chris Tyner's email address?
Chris Tyner's email address is ch****@****ail.com
What is Chris Tyner's direct phone number?
Chris Tyner's direct phone number is +181730*****
What schools did Chris Tyner attend?
Chris Tyner attended Tarrant County College.
What skills is Chris Tyner known for?
Chris Tyner has skills like Analytical Skills, Customer Experience, Team Leadership, Customer Service, Vendor Management, Extended Warranty, Customer Service Management, Account Management, Agent Development, Claims Resolution, Staff Development, Client Relations.
Who are Chris Tyner's colleagues?
Chris Tyner's colleagues are Olivia Head, Priscilla Trevizo.
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Chris Tyner
Atlanta Metropolitan Area3soltech.net, comcast.net, equifax.com1 +177092XXXXX
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Chris Tyner
Oberlin, Oh2axiaconsulting.net, yahoo.com -
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