Chris Ulmer Email & Phone Number

Many companies face similar internal problems that impact revenue, ROI, and employee morale.1. With the rapid advancement of AI and data needs, companies have spent a boatload on systems/applications they don't use. It's fascinating that they want customers to adopt their products so they renew, but don't adopt the systems they purchase.2. Many of these systems have overlapping features or lack other departments' needs due to a deficiency of cross-functional collaboration. This also causes delays and budget overruns in project and GTM due to rework and scope creep.3. New system and process improvements often fail due to low adoption rates. Sales lacks discipline when it comes to using systems as intended. Forecasting continues to be an issue.4. Sales field time has been reduced due to inefficient processes and the requirement to fill out an increasing number of fields for company data analytics. 5. Data integrity remains an issue due to the lack of system integration and quality control, requiring excessive spreadsheets for reporting.-------------------------------------------------------------------------------------------------------------I am an accomplished Operations Manager with expertise in RevOps. I have a proven track record of dismantling silo mentalities and leading unified cross-department teams to successfully deliver projects with minimal scope creep, on schedule, and within budget. My passion lies in developing unified visions, strategies, and KPIs to successfully lead business transformation and streamlined projects driving higher revenue and increased ROI through sales support and enablement, lifecycle management strategies, go-to-market tactics, process optimization, and system integrations. As a Salesforce.com Subject Matter Expert (SME) with over 12 years of experience, I have successfully managed SFDC projects, including CPQ, MDQ, Guided Selling, Lightning, forecasting, and dashboards/reporting. I have also integrated SFDC with ERP, ticketing, and compensation systems such as Workday, ServiceNow, and Xactly to enhance process efficiency and data integrity. Additionally, I have adeptly taken on Business Analyst (BA), Project Manager (PM), and Quality assurance (QA) roles as necessary to ensure the successful delivery of multiple SFDC projects within specified timelines and budgetary constraints.

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  Auburn University

  Bs