Develop service offerings for the AWS consulting practice. Perform security assessments and remediation of customer environments. Guide customers on their cloud strategy. Design AWS Cloud and hybrid-cloud solutions. Build, customize, and deploy Infrastructure-as-Code modules with Terraform. Perform cloud migration readiness assessments, create and execute migration plans.

• AWS SME for architecture team • Analyze business/compliance requirements and develop technical solutions to meet those requirements • Participate in architectural reviews of existing and proposed infrastructure • Plan and execute data center consolidation activities including migration of client environments between data centers • Assist operations teams with root cause analysis, problem management, and complex escalations • Participate in annual datacenter CapEx planning exercises • Develop and run proof of concept deployments for cloud and on-prem solutions • Train and mentor junior engineers

Support operations 3rd tier support engineer providing escalation support for complex systems issues in disparate customer environments.Duties:• Troubleshot and resolve complex technical issues escalated by tier 2 technicians • Investigate and resolve alerts from various backup software • Investigate and resolve alerts from Compellent SAN • Train and mentor tier 1 and tier 2 technicians • Develop training materials and standard operating procedures • Provide 3rd tier support for MS Exchange (2010/2013), Lync Server (2010/2013), Skype for Business 2015 Server, MS SQL Server (2008-2014), Windows Server (2008 - 2012R2), Hyper-V (2008 / 2012R2), VMWare (ESX 5.0-5.5)

• Monitor and Maintain company hosting infrastructure of approximately 20 Windows servers •Implementation/Maintenance/Support of Microsoft SQL 2000 and 2008 databases • Maintain Windows Virtual Server 2005 and Hyper-V virtualization environments • Troubleshoot errors in DTS and SSIS packages • Monitor systems for compliance with disaster recovery plan • Prepare, test, and deploy new Windows servers into production environment • Provide help-desk support for employees (Windows XP, Windows7) • Maintain internal and external DNS records • Provide technical support to end users of company's proprietary content management system • Provide technical consulting assistance to customers • Maintain and customize Microsoft Dynamics CRM system

• Establish support department for software company, assuming quality assurance and IT responsibilities from development staff and technical support from sales staff • Collaborate with public sector clients to analyze, export, and normalize historical data for import into SQL • Provide needs-analysis for institutional customers and develop technical specifications based on those needs for development staff • Provide front-line and tier-two technical support for MSSQL-based software applications  • Collaborate with third-party software integration partners • Prepare technical responses to public sector RFIs and RFPs • Provide on-site software implementation support • Provide pre- and post-sales technology consultation • Interview, train, and supervise technical support, quality assurance, and technical writing staff • Develop and oversee client training programs • IT budgeting and procurement