Chris Vane Email & Phone Number

North Bethesda, Maryland, United States

CORE:POSITIONS: Manager, Member and Customer Engagement, Regulatory Affairs Professional Society, North Bethesda, MD, 2021–presentAssociation Management and Membership Management: Lead the overall membership strategy, driving initiatives that increase the organization’s market share through community engagement and growth. Budget Management: Manage a $1.6M budget.Strategic Communications and Membership Relations: Create and operationalize the strategic… Show more CORE:POSITIONS: Manager, Member and Customer Engagement, Regulatory Affairs Professional Society, North Bethesda, MD, 2021–presentAssociation Management and Membership Management: Lead the overall membership strategy, driving initiatives that increase the organization’s market share through community engagement and growth. Budget Management: Manage a $1.6M budget.Strategic Communications and Membership Relations: Create and operationalize the strategic lifecycle communications plan, which outlines the membership journey from impactful onboarding and ongoing engagement through renewal.Relationship Building, Stakeholder Engagement, and Interpersonal Communication: Build positive relationships with internal and external stakeholders, drawing on interpersonal and communication skills to understand needs, resolve issues, and provide high-quality customer service.Diversity & Inclusion: Integrate best practices in diversity, equity, and inclusion (DEI) into membership efforts.Research, Target Identification, and Demographic Analysis: Conduct member research activities, utilizing industry publications, events, and demographic data to identify, understand, and target prospective members.Campaign Launch and Growth Initiatives: Launched a member-get-member campaign, connecting current members with others to activate growth.Communications Strategy, Value Propositions, and Membership Retention: Revamped the onboarding email messages, new member welcome kits, and member landing page to create stronger relationships, better demonstrate value, and fuel engagement.Retention Strategies and Targeted Messaging: Rolled out clear and targeted member renewal solutions—such as a renewal landing page, automated messages, invoices, and postcards—to minimize turnover and boost member retention. Show less

North Bethesda, Maryland, United States

Alexandria Virginia

Washington, District Of Columbia, United States

Maintain and enhance NAB’s member services and affinity programs increasing the overall value of membership. Assist in maintenance of member and non-member data for all membership divisions. Oversee the NAB Store developing revenue from NAB-produced and third-party products. Develop marketing collateral to promote membership, publications and affinity programs. Work with program partners to enhance the value to our members.

Managed daily operations and sales and provided customer service to membership of 1,200 domestic and international members, including IBM, Sony, Panasonic, and Microsoft. Managed $1 million annual budget—consistently met or exceeded budget. Developed all print and online marketing and communication campaigns. Managed sales and operations for exhibits and sponsorships for the NAB European Radio Conference.

Work in healthcare practice for legislative and regulatory affairs.

Sales Manager in Men's division. Operations manager in Houseware's department.

Worked in sales and operations positions. Promoted to executive training program in ready to wear division. Very strong skills in visual merchandising and vendor relationships.

Bs, Journalism (Public Relations)

Activities and Societies: Vice President, U of MD Chapter, PRSSA

High School Diploma