Chris Viveash Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Mountain View, California, United States

Sunnyvale, California

• Supervised program management for the CPQ and CLM implementations, overseeing stakeholder and vendor coordination while utilizing strategic planning skills to build a roadmap of implementation, define requirements, and guide task prioritization. • Led business process improvement and refinement, instilling a continuous improvement mindset to optimize procedures and bolster operational efficiency.• Spearheaded simplification of business approvals, employing knowledge of order management and fulfillment to reduce necessary code by 90% and increasing efficiency by a significant margin; expedited the maintenance of the programming, saving time on quality assurance and testing.• Conducted training in CPQ and CLM across the globe, delivering detailed presentations that obtained a 95% adoption rate during the service launch and secured significant time savings.• Oversaw customer relationship management, utilizing interpersonal communication proficiencies to maintain mutually beneficial partnerships with vendors that sustained long-term success.• Operated on a multidisciplinary enterprise architecture group, interfacing with key leaders at Google to provide high-level governance regarding the implementation of the Google Cloud.

Sunnyvale, Usa | London, Uk

• Liaised between internal and external stakeholders including engineering, sales, and legal teams, utilizing communication abilities to guide cross-functional teams in achieving efficient order management and fulfillment processes while meeting deadlines in a fast-paced environment.• Conducted on-site training for global sales and operations vendor teams, deploying order management subject matter expertise to instruct vendors in new standard operating procedures and policies; ensured adherence to best practices, improving vendor performance.• Combined the order management and product provisioning functions, crafting tools that streamlined workflows to reduce manual booking and decreased total provisioning time (TRT) by 40%.• Developed a booking prioritization tracker that improved booking visibility and supported the completion of important deals in a timely manner.

London, Uk

• Initiated order management, utilizing data entry skills to ensure accurate documentation and recordkeeping while overseeing vendors to ensure completion of orders on time.

Farnham, Surrey

• Managed office administration by conducting purchasing, generating invoices, and performing accounting functions, maintaining appropriate stock levels and ensuring efficient daily operations.• Spearheaded significant process improvements, transitioning infrastructure from legacy telecommunications systems to fully digitized and automated systems; increased efficiency while securing time savings, improving the customer experience.• Implemented an order management system by costing the project, installing the software, and training staff in standard operating procedures and best practices.• Oversaw the sales process from customer inquiry to shipping, supporting sales team with pricing, product scope, and technical information to secure new business and deliver goods on time to domestic and international destinations.

Bachelor Of Science - Bs, Computer Science

Diploma Of Higher Educatio, Computing