- Facilitating seamless appointment scheduling, patient follow-ups, and ensuring efficient communication between patients and healthcare providers.- Addressing and resolving patient inquiries and concerns promptly, ensuring a positive patient experience.- Providing information about medical services, and insurance coverage, and assisting patients with their healthcare needs.- Maintaining accurate patient records and managing confidential information in compliance with healthcare regulations.- Working closely with medical staff to streamline operations and enhance patient care services.- Analyzing patient feedback and service metrics to identify areas for improvement and implementing strategies to enhance service delivery.- Acting as a liaison between patients and healthcare providers to ensure patient needs are met and expectations are exceeded.

- Conducted assessments to identify psychosocial needs and concerns of referredstudents.- Provided individual counselling sessions addressing various emotional andbehavioural issues.- Followed up on students' progress and outcomes of counselling interventions.- Facilitated referrals and linkages for students in need of additional support beyondthe school setting.

- Managed inbound and outbound calls to address inquiries, concerns, and requestsfor counselling services.- Facilitated communication via email, scheduling appointments, and providinginformation on counselling services and support resources.- Worked closely with school counsellors, administrative staff, and externalstakeholders to ensure effective communication and coordination of services.- Maintained detailed records of communication interactions, appointment schedules,and service referrals.

- Counselled and tested clients during outreach events.- Assisted in setting up venues and mobilizing clients.- Compiled and submitted HTS reports after each outreach.

- Supported clients in one-on-one sessions, discussing mental health andpersonalized coping strategies.- Conducted tele-counselling sessions to offer guidance and support to self-testclients.- Organized discreet medication delivery for long-distance clients, ensuring privacyand confidentiality.- Compiled and submitted routine reports for the facility and the Ministry of Health.