Senior Lecturer; module leader for Professional Development and Management, Entrepreneurship and Innovation, New Product Development and lecturer in Supply Chain and Logistics. Masters student supervisor.

Part-time roll as a lecturer on supply chain management and logistics for Coventry University's Faculty of Engineering, Environment and Computing.

Mentor/advisor to Eliq, who specialise in the analysis and visualisation of energy data, with the aim to reduce energy waste by helping households understand their consumption, and by extension, assist energy suppliers to engage with their customers with real-time information and personalised communications.

Retired from npower on 30th September 2016 and I am taking a well earned career break.

Promoted, following a re-structuring, to lead the Metering Commercial function in addition to existing Operations responsibility. Key interface to Smart Programme. Reporting to MD Energy Services.

Member of the Metering Services Leadership Team and contributes to the strategic development of the business.Contributed significantly to the SMART programme and lead the transition from traditional to SMART metering with respect to the operational implementation and deployment of resources.Lead the development of Metering Services operational capabilities within the portfolio.Managed overall performance of Operations, optimising costs, financial performance and service levels. Built and managed npower Metering Services day-to-day operational activities including field-based workforce, Metering and Data Services, Service Centre, Billing and Collection, Business Support and Supply chain.Worked with the Leadership/Senior Management Team to ensure that Metering Services Operations integrated effectively with the rest of the Energy Services functions and the other Performance Units.

Promoted to Head of Business & Social Housing, member of the Energy Services Leadership Team reporting to the ES Managing Director. Leading the BaSH the team post re-structure; the team has been re-organised into Domestic (primarily Social Housing) and Business P&Ls. Services include Social Housing Gas/Plumbing/Renewables & Electrical Installations; major projects (commercial & industrial installations including internalised opportunites from npower Industrial & Commercial division's customer base), & ECO project operational delivery.

Member of Business & Social Housing Senior Management team reporting to Head of BaSH. Responsible for leading and managing the office and field teams for repair, maintenance & installations in three distinct business areas: Social Housing Gas/Plumbing/Renewables & Electrical Installations; Major projects (commercial & industrial installations), CERT/CESP project operational delivery.Responsible for 350 permanent members of staff & Operating Exp >£35m

Following re-structuring responsible for control of the £16m t/o Central and Southern regional gas business, for the gas services operation of the Compliance Division.Leadership & control of 8 support staff with a team of 125+ field based personnel.Key member of Steering group that implemented Field Management dash-boards consolidating tracker, revenue and job completion data.Achieved increase of 60% productivity in second half of FY08/09. National representative for the gas business on the Group Bid Team for tender responses. Account Managed relationship with Hilton Hotels, HM Prisons, Hanover Housing & Punch Taverns

Responsible for control of the £7m t/o Central region gas business, acquired by £400m t/o FTSE 250 Connaught plc.Leadership & control of 25+ support staff with a team of 75+ field based personnel.Established new Midlands regional office, recruiting 25 multi-functional office staff.P&L control, managing transformation of the business from employee ownership to plc ethos.Developed and rolled out Field Service Managers at a ratio of 1 per 20 Technicians.Implemented 100% field based PDA usage and ServicePower scheduling software.

Responsible for control of a £13m t/o business, acquired by the £280m t/o Homeserve plc. Business active in repair, maintnenance and replacement of domestic gas heating systems.Focused on expansion of customer & product ranges to increase market share & profits.Reported directly to senior-level business management teams / Board of Directors.Leadership & control of 60+ support staff with a team of 115+ field based personnel.

Responsible for control of the customer service function within a £220m t/o business.Appointed to boardroom-level role following the acquisition by Baxi of Potterton Myson.Management of Group’s service operation for brands including Baxi, Potterton & Valor.Direct management & control of revenues / turnover of in excess of £12m+ per annum.Leadership & control of a team of 110 office staff with a team of 160+ field engineers.Successfully launched Heateam, the combined service operation for group major brands.Reduced service operations costs by >£2m & doubled chargeable work to £4m. Divested 2 regional centres and centralised administration to reduce overall business costs