Chris Ward Email & Phone Number

• Responsible for the effective budgeting, planning, organization and operation of IT services and support across the organization, and abroad• Oversaw IT project coordination, resource management, all IT staff, as well as communication with peer executives, business unit leaders, and end users• Responsible for IT strategic and tactical planning, as well as identifying, selecting, and deploying the appropriate technology resources that will support and help guide corporate goals and objectives• Directing all IT operations and Client Care to meet customer requirements as well as the support and maintenance of existing applications and services• Development of new technical solutions designed to support client learning activity• Guided both IT Operations and Client care divisions • Advocated for the adoption of IT Security and compliance policy and procedure infrastructure • Set and ensured goals and objectives remained consistent with the delivery goals for the coming fiscal year• Stay informed on new or emerging trends and technologies that provide clear benefits to the organization, business partners, and/or customers• Fostered a high performance, empowered team environment that supports employee development and retention• Initiated strategic process improvements to drive customer satisfaction

• Hired, coached, and mentored a team of 25 IT staff members, in 24x7 environment• Translated business goals, feature concepts and customer needs into prioritized service requirements and use cases• Collaborated with the sales, marketing and support teams to launch new services on time and within budget• Established criteria for each milestone within the ongoing service roadmap as a means to measure performance progress• Led weekly planning meetings to develop team strategies and define service goals• Led communication with stakeholders regarding service delivery processes• Consistently achieved challenging and complex service goals for simultaneous high-volume clients• Maintained, monitored and managed server and network infrastructure, cloud services, and security access and video systems for all WiseGuy Solutions and its Managed Services clients• Project management & risk assessment for client upgrade projects both onsite and in cloud (Azure or AWS)• Design and implement client onboarding projects, migrations, upgrade paths and solutions for clients • Ensure consistent risk management, change management, monitoring and incident response in the data center• Infrastructure planning, integration services, network deployment engineering, availability and performance monitoring • Deployment and configuration of Cisco/HP/Dell/Datto/Rukus/Sophos networking equipment• Workstation OS upgrade migration projects for various clients from Windows XP/7 to Windows 10• MS SQL migration projects from SQL 2008 to 2014/2016 for various clients• On-premise network migrations from Windows Server 2016 to MS Azure cloud environments for customers• SQL projects for clients using AWS cloud services and hosting• MS Exchange on-premise to Office 365 cloud migrations• MS Azure Cloud only based client setup and support for startup customers not requiring any on-premise servers

Toronto, On, Ca

• Support servers in data center • Disaster Recovery testing, training and setup of equipment • Monitor VMware ESX farms of virtual servers • Add/Move servers & hardware • Support servers in Kitchener facility, QA/Prod/Dev environments• Participate in 24/7 Oncall to support Tier 2/3 emergency issues• ITIL best practices used to create procedure documentation and protocols within IMS group• Meet with Security Department head weekly and review security logs and audit account activities• Ensure all tape backups are being completed, tapes moved offsite daily• Monitor SQL cluster, Citrix cluster performance• Add/Remove user accounts/groups within Active Directory• SCCM/SCOM creating packages and installing/troubleshooting installs• Security monitoring and patch management on servers/desktops • Provide helpdesk & desktop support for Tier 3 Support Tickets• Support VPN and Internal, External Firewalls between offices• Break/Fix support for desktops, laptop fleet• Support Citrix users, servers and applications on cluster

Northville, Michigan, Us

• Supported/Patched/Upgraded Windows NT/2000/2003 Servers, Redhat Linux Servers• Patch management, service packs, virus updates, data backup services for entire network• OS/2, HP-UX support for machines on floor (OMRON, Orbotech, DEK, Genesis ...)• Provide helpdesk & desktop support for 60-100 users • Add/Remove user accounts/groups within Active Directory• Project Design and Implementation of Exchange server 2007 on Windows 2008 Server• Supported Oracle Colab Email Suite, Exchange Server 2007, Gmail Services• Supported VISUAL MFG ERP system, user access permissions, user assistance• Supported VPN and Internal, External Firewalls between office and plant floors• Terminal Server support for Visual ERP users, and applications, Vmware applications• Kronos/ADP support, supported Meridian Phone System, password resets/new accounts• Remote support for sales force internal and external• Break/Fix support for any desktops, access points, thin clients• Supported HP printers, Ricoh, Xerox fax/photocopy/printers

• Work as Project Manager for large scale projects for various departments within HCM• Adapted ITIL best practices on project management and procedures within HCM departments• Coordinate and Support and Document processes for projects for support within HCM• Support Plant Floor Windows applications (Laserfiche, LET, Proficy etc …)• Support / Administer SQL 2005 Database servers for Robocrib Vendor Machine Devices from AutoCrib• Support / Administer Maximo system as backup to main administrator• Maintain and update Intermec CK61 series handheld wedge scanner/mobile computer tablets using enterprise image deployment software similar to Altiris/IBM Director to push patches over WiFi network• Develop and maintain documentation and training for software installs on servers I monitor and maintain• Security, maintenance and performance monitoring of all servers assigned to applications I support• Maintained Wherenet RFID, RTLS system, and Where port's threw out plant and holding areas• Altiris patch management used on servers and desktops in combination with IBM Director for image deployments, virus updates and system maintenance

• Support day to day operation of Helpdesk & Desktop Support operations and personnel• Add/Remove user accounts/groups within Active Directory• Accountable for monitoring and troubleshooting server failures, ensuring continuity of infrastructure services and communications with vendors and support personnel• Lead design and implementation of infrastructure solutions including power, network, communication lines and security systems, servers and storage solutions• Manage and maintain disaster recovery program and business continuity planning for company• Handle purchasing and maintenance of all software/hardware and technical equipment and licenses• Continuous improvement initiatives to meet company requirements for future growth• Design and support Active Directory environment, tune and maintenance of SQL databases and servers• Design and support network security infrastructure, Firewalls, VPN/WAN/LAN connectivity and PIX firewalls• Support SAGE/COSS ERP/MRP & EDI systems• Setup and support of accounts/voicemail on Meridian PBX infrastructure

• Worked with President and Corporate Group establishing IT directives and goals• Developed IT initiative projects to streamline processes and cost benefit solutions• Support day to day operation of Helpdesk & Desktop Support operations and personnel• Provide desktop support for 600+ user• Support Redhat file and print servers• Add/Remove user accounts/groups within Active Directory• Supported Blackberries, Blackberry server and other pda’s• Setup/support of accounts/voicemail on Meridan PBX phone system• Support IBM AS/400 server running CMS ERP software and EDI• Maintain EDI communications with Chrysler and other trade partners• Support and monitor Windows 2003 Servers, Active Directory, MS Exchange, SQL Server• Backup Servers and Data on Windows network and AS/400 Server• Support wireless LAN and Intermec RF bar code readers, and bar code printers• Virus support, service packs and patches on all workstations and servers• Maintain VPN connections between warehouses & main plants, using Cisco PIX firewalls routers• Maintain and troubleshoot WAN/LAN performance and network issues, monitor DNS, DHCP print servers• Responsible for secure data disposal and machine refreshes once plant closed• Citrix support and configuration for clients