Technical Support Team Leader
Current
Jun 2022 - Present
AeroLeads people directory · profile
Chris Wareham Email & Phone Number
Technical Support Team Leader
at
Brightly
1 work email found
@sky.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Support Team Leader
Location
Canterbury, England, United Kingdom
Who is Chris Wareham? Overview
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Quick answer
Chris Wareham is listed as Technical Support Team Leader at Brightly, based in Canterbury, England, United Kingdom. AeroLeads shows a work email signal at sky.com and a matched LinkedIn profile for Chris Wareham.
Chris Wareham previously worked as Advisory Technical Support Analyst at Brightly Confirm - Make Smart Simple and Senior Technical Support Analyst at Confirm - Make Smart Simple. Chris Wareham holds Msc (Conv,), Computer Science from University Of Kent.
Company email context
Email format at Brightly
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{first}_{last}@sky.com
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Profile bio
About Chris Wareham
Experienced Senior Technical Support Analyst with a demonstrated history of working in the information technology and services industry. Strong information technology professional supporting clients on desktop, SaaS, mobile and web applications.
Listed skills include Saas, Java, Microsoft Sql Server, Troubleshooting, and 12 others.
Current workplace
Chris Wareham's current company
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7 roles
Chris Wareham work experience
A career timeline built from the work history available for this profile.
Advisory Technical Support Analyst
Brightly Confirm - Make Smart Simple
I am the senior member of the EMEA Technical Support team, delivering high quality client-centred solutions.My role includes- supporting desktop, Software as a Service (SaaS), mobile and web applications- being the subject matter expert in many areas of the supported software- being the advocate on behalf of the customer on product direction- a mentoring and training to globally upskill other team members- daily use of Salesforce Customer relationship management… Show more I am the senior member of the EMEA Technical Support team, delivering high quality client-centred solutions.My role includes- supporting desktop, Software as a Service (SaaS), mobile and web applications- being the subject matter expert in many areas of the supported software- being the advocate on behalf of the customer on product direction- a mentoring and training to globally upskill other team members- daily use of Salesforce Customer relationship management (CRM) for case management- daily use of Atlassian Jira issue and project tracking software- writing technical documents to create knowledge based articles- Salesforce report writing- Providing metrics for directors- handling customer escalations from junior staff- maintaining a high Net Promoter Score (NPS)Technical skills include- installation and configuration of Confirm, ConfirmConnect, Confirm Workzone and Confirm Web software- IIS configuration for web services- SQL Server Management Studio- loading and analysing SQL Server and SQLite databases- use of Structured Query Language (SQL)- use of virtual machines- Geographic Information System (GIS) experienceCommunication skills include- daily phone and email conversations with clients- daily face-to-face, phone and MS Teams conversations with the distributed team- presentations to clients via MS Teams and face to face- training presentations to team members- remote sessions to resolve client issues Show less
Senior Technical Support Analyst
Confirm - Make Smart Simple
I am a senior member of a support team based across three continents, delivering high quality client-centred solutions.My role includes- supporting desktop, Software as a Service (SaaS), mobile and web applications- being the subject matter expert in many areas of the supported software- being the advocate on behalf of the customer on product direction- a high proportion of mentoring and training to globally upskill other team members- daily use of Salesforce… Show more I am a senior member of a support team based across three continents, delivering high quality client-centred solutions.My role includes- supporting desktop, Software as a Service (SaaS), mobile and web applications- being the subject matter expert in many areas of the supported software- being the advocate on behalf of the customer on product direction- a high proportion of mentoring and training to globally upskill other team members- daily use of Salesforce Customer relationship management (CRM) for case management- daily use of Atlassian Jira issue and project tracking software- writing technical documents to create knowledge based articles- Salesforce report writing- handling customer escalations from junior staff- maintaining a high Net Promoter Score (NPS)Technical skills include- installation and configuration of Confirm, ConfirmConnect, Confirm Workzone and Confirm web software- IIS configuration for web services- SQL Server Management Studio- loading and analysing SQL Server and SQLite databases- use of Structured Query Language (SQL)- use of PowerBI- use of virtual machines- Geographic Information System (GIS) experienceCommunication skills include- daily phone and email conversations with clients- daily face-to-face, phone and MS Teams conversations with the distributed team- presentations to clients- training presentations to team members- remote sessions to resolve client issues Show less
May 2020 - Mar 2021
Senior Technical Support Analyst
I am a senior member of a support team based across three continents, delivering high quality client-centred solutions.My role includes- supporting desktop, Software as a Service (SaaS), mobile and web applications- being the subject matter expert in many areas of the supported software- being the advocate on behalf of the customer on product direction- a high proportion of mentoring and training to upskill other team members- daily use of Salesforce Customer… Show more I am a senior member of a support team based across three continents, delivering high quality client-centred solutions.My role includes- supporting desktop, Software as a Service (SaaS), mobile and web applications- being the subject matter expert in many areas of the supported software- being the advocate on behalf of the customer on product direction- a high proportion of mentoring and training to upskill other team members- daily use of Salesforce Customer relationship management (CRM) for case management- daily use of Atlassian Jira issue and project tracking software- writing technical documents to create knowledge based articles- Salesforce report writing- handling customer escalations from junior staff- maintaining a high Net Promoter Score (NPS)Technical skills include- installation and configuration of Confirm, ConfirmConnect, Confirm Workzone and Confirm web software- IIS configuration for web services- SQL Server Management Studio- loading and analysing SQL Server and SQLite databases- use of Structured Query Language (SQL)- use of PowerBI- use of virtual machines- Geographic Information System (GIS) experienceCommunication skills include- daily phone and email conversations with clients- daily face-to-face, phone and Skype Instant Messenger conversations with the distributed team- presentations to clients- training presentations to team members- remote sessions to resolve client issues Show less
Apr 2010 - May 2020
Software Qa Engineer And Product Owner
There were three main parts to this role1. Business Analyst- Identified client requirements and defined the scope of a project2. Product Owner- Prioritised work for the engineering team in UK and India- Ensured that enhancements and defect fixes meet the clients’ requirements- Responded to client calls passed on from 1st/2nd line support3. Software QA Engineer- Manual QA testing- Peer reviewed test scripts and procedures conducted by the… Show more There were three main parts to this role1. Business Analyst- Identified client requirements and defined the scope of a project2. Product Owner- Prioritised work for the engineering team in UK and India- Ensured that enhancements and defect fixes meet the clients’ requirements- Responded to client calls passed on from 1st/2nd line support3. Software QA Engineer- Manual QA testing- Peer reviewed test scripts and procedures conducted by the engineering team Show less
Dec 2008 - Apr 2010
Software Engineer
Software developer using PowerBuilder as a front end to SQL Server, Oracle and Sybase ASA databases.One year's experience of C#.net
Sep 2004 - Dec 2008
Software Engineer
Software developer using PowerBuilder as a front end to SQL Server, Oracle and Sybase ASA databases.One year's experience of C#.net
Aug 2001 - Sep 2004
3 education records
Chris Wareham education
Msc (Conv,), Computer Science
Phd, Animal Nutrition
Bsc (Hons), Agriculture
FAQ
Frequently asked questions about Chris Wareham
Quick answers generated from the profile data available on this page.
What company does Chris Wareham work for?
Chris Wareham works for Brightly.
What is Chris Wareham's role at Brightly?
Chris Wareham is listed as Technical Support Team Leader at Brightly.
What is Chris Wareham's email address?
AeroLeads has found 1 work email signal at @sky.com for Chris Wareham at Brightly.
Where is Chris Wareham based?
Chris Wareham is based in Canterbury, England, United Kingdom while working with Brightly.
What companies has Chris Wareham worked for?
Chris Wareham has worked for Brightly, Brightly Confirm - Make Smart Simple, Confirm - Make Smart Simple, Pitney Bowes, and Mapinfo.
How can I contact Chris Wareham?
You can use AeroLeads to view verified contact signals for Chris Wareham at Brightly, including work email, phone, and LinkedIn data when available.
What schools did Chris Wareham attend?
Chris Wareham holds Msc (Conv,), Computer Science from University Of Kent.
What skills is Chris Wareham known for?
Chris Wareham is listed with skills including Saas, Java, Microsoft Sql Server, Troubleshooting, Business Analysis, Software Development, Agile Methodologies, and Requirements Analysis.
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