Chris Watts Email & Phone Number

Auckland, New Zealand

• Create and maintain standard operating processes and a variety of supporting content. Also involved in:
• capture of content to support deployment of a new system for major project;
• collaboration with other content owners and trainers on development of new online delivery framework, with increased use of visual content to support written material.

Auckland, New Zealand

Various Knowledge Management tasks involving material used in Vero's claims management programme for the Canterbury Earthquake events.

Auckland, New Zealand

Setting up on-line information and knowledge resource. Working with business subject-matter experts to document existing knowledge and practices, and creating a framework to deliver this material to front-line customer service teams to support best practice and quality audits.

Auckland NZ

Responsible for maintaining on-line operating manual for claims teams involved in Vero's Canterbury Earthquake Response programme, and providing scheduled updates on new processes and initiatives.This knowledge management role works closely with insurance claims managers and business analysts to ensure that new and existing processes are documented in a.

Auckland NZ

• Varied work as an independent contractor including:
• Developed material for Financial Adviser Assessments
• Developed of training module and assessment material for Insurance Advisers (Set C of Nat Cert in Financial Services Lev 5)
• Consultant on creation of technical development programme for insurance sales / underwriter roles
• Workplace Assessment of Financial Advisers (Set E of Nat Cert in Financial Services Lev 5)

Auckland NZ

The Underwriting Academy is an in-house insurance training programme unique in the NZ insurance market,and accredited by ANZIIF. I was involved from “day one“, and at all levels:As Academy Manager (2007-09) Responsible for managing the design and delivery of the technical insurance training, assessment and licensing programmes. This included: o consulting.

Auckland NZ

Responsible for the design of assessment material, and the workplace assessment of employees (including recommendations on individual coaching and development needs). This required a broad knowledge of underwriting principles, current commercial products, and how business policies and guidelines are applied in practice.

Auckland NZ

• Responsible products providing General and Products Liability cover for the commercial and rural sectors. Key responsibilities included:
• product design and pricing;
• strategic planning and achievement of underwriting profit targets;
• technical support to branch network for decisions on non-standard and specialist business;

Auckland NZ

• Involved in underwriting and insurance technical aspects of personal lines products (house, contents, vehicle, travel and marine pleasurecraft) and rural sector products. Key areas of activity included:
• product design and pricing;
• relationships with distributors, including retail banks and brokers, and service providers;
• supporting Product Manager in strategic planning and achievement of underwriting profit targets;
• technical support to branch network for decisions on non-standard and specialist business;
• liaison with in-house IT business analysts to design and maintain product databases and automated business processes.Other significant experience while in this role included:

Auckland NZ

Various roles in the branch branch network operations of Sun Alliance (now Vero) and then NZI )now IAG) gave me practical experience in the core functions of sales, underwriting and claims, and included roles as Branch Underwriter, Claims Team Supervisor and Office Manager.