Chris Wayne Email & Phone Number

Greater Atlanta Area

• Provide assistance to solutions and, technical assistance and support for incoming queries and issues related to computer systems, software and hardware• Assist the Help Desk Team with Remote Desktop support with Windows 7 or Windows 10• Assist the Help Desk Team with Remote support for connectivity issues• Assist with printer issues• Renew user passwords• Assist members of the IT Department with their day-to-day responsibilities• Backup monitoring, firewall monitoring, network monitoring.• Helpdesk ticket management, usage and support• Assist in resolving support issues with a focus on root cause analysis to reduce recurring issues• Maintain high level of customer satisfaction and product quality• Support and administration in the following EHR Systems• o IMS• o Healthfusion• o Aprima• o MDLogic• o Epic• o eClinicalWorks• Support and administration in Xray and MRI software• o Proscan• o Esoate• o 2020• Support and administration in reporting applications• o Microsoft SSRS• o Crystal Reports• o Tableau desktop and server• Support and administration for Antivirus Applications and the following endpoint solutions• o Webroot• o Bitdefender• o F-Secure• o Kaspersky• o Cylance• Cybersecurity Compliance:• o NIST Security Framework• o HIPAA requirementso  Security ruleo  Privacy ruleo  Omnibus Ruleso  Breach Notification Ruleso  Enforcement Rules• o Cloud Security Alliance Framework• Building and developing Microsoft Windows in an enterprise environment; this includes • o Citrix environments• o Active Directory• o Group Policies• o Printer mappings• o Login / logoff scripts

South Africa

I worked from my home office freelancing either remotely or onsite at the client in order to assist with their IT needs.IT Engineer • Troubleshooting network, hardware and software problems• User support on networks and multi-functional devices• Onsite Network set-up• Set up multifunction copiers and networked devices• Cabling – running network cables, setting up switches, setting up network points• Wireless networks• Email and Exchange administration• Active directory and domain setup and administration

Johannesburg Area, South Africa

• Supporting end-users and their IT requirements nationally• Configuration and deployment of IT devices in a Windows environment and configuration and deployment of business internal data networks • Troubleshooting network, hardware and software problems nationally, and providing hardware and software solutions.• User support on multi-functional IT devices and connectivity nationally• Maintaining accurate records for National User and IT Asset information• Liaising with the Servest Service Desk on logged calls to resolve customers IT problems and weekly and monthly reporting on IT tasks • Assist with Project Management – deployed WIFI standard across entire Servest Group nationally• Administration of Accpac ERP system (Enterprise Resource Planning) and CRM (Customer Relationship Management). • Audits of Computer and Network hardware for entire Servest Group• Call logging and administration on Microsoft Service Manager• Basic SharePoint web-based platform support and configuration.• Assist with Managing server and user backups

South Africa

Provided services to organizations, private clients and companies on a need to need basis, which includes the following:IT Engineer• End user support for software and hardware issues• Setup of basic networks and office environments• Administration of domains and exchange• Building and repairing IT equipment• Troubleshooting and reporting on IT equipment• Setup of user and email profiles on devices• Remote support