Chris Webb Email & Phone Number

London, United Kingdom

Uk, London And The South-East

I have operated at middle and senior management levels, and fulfilled interim roles to specification and project completion. I have contributed to or led strategic improvement and development, formed and managed budgets, and gained significant change management experience.

Stevenage, United Kingdom

Active in the community through to national campaigning I have devoted many years trying to ensure a better society. My experience as an Elected Councillor contributed greatly to my career direction, where I continue to apply the knowledge and lessons gained. My experience within communities serves me even more strongly.

• Member of the Management Team. Successfully managed a diverse team of staff new to the housing field, and developed their skills to increase their efficiency and effectiveness within the policy, performance and customer service roles.• Introduced and developed effective performance monitoring, benchmarking, and reporting, and through the establishment of meaningful targets for each service area, enabled the development of performance plans and continuous improvement for all service areas.• Undertook service and procedural reviews of all housing management functions, completing an intensive service plan timetable to meet Audit Commission and Corporate requirements.• Led service Best Value Reviews across core services and represented outcomes to the executive.• Conducted Equality and Diversity Impact Assessments of each service area, formulated an ongoing Equality and Diversity Strategy, and represented outcomes to the executive.• Involved customers and front line staff in review and consultative processes, and developed strategy to ensure ongoing greater involvement.• Led and implemented the profiling of customers to enable the identification and meeting of diverse needs.

London, United Kingdom

• Fulfilled the role objective of obtaining IiP standard for the subsidiary housing association. • Developed effective performance monitoring, benchmarking, and reporting, and through the establishment of meaningful targets for each service area, enabled the development of performance plans and continuous improvement for all service areas.• Undertook service and procedural reviews of all housing management functions.• Participated in the implementation of new ITC systems for business operations. • Edited residents’ newsletter and participated in the production of in-house and external communications, including the annual report. • Initiated a networking approach within the organisation, the housing sector, local and national government, and with related media.