14 years and 4 months into my AT&T/DIRECTV adventure and it finally comes to a close. I'm excited to move onto another adventure.

Same role I had at AT&T, just moved to newly formed DIRECTV company.

Provide Tier 3 & 4 application support for DIRECTV Analytics Tools: including Splunk, AppDynamics, Prometheus, xVu, Reach Engine, SCOM, New Relic, Conviva.

Provide advanced technical support for DIRECTV platforms, with over 30 million subscribers. Tasked with improving processes and providing Tier 3 level support during outage situations. Special projects as assigned.Received multiple service awards (as recently as May 2017) which require nomination by fellow employees or managers in recognition of extraordinary performance and/or service.

Now providing ATS support for the the DIRECTV Streaming products (OTT, Mobile). This involveds mostly troubleshooting outages and using available information systems to find chronic and maintenance related issues.

A natural progression from the Sr. Systems Manager position. This position will take advantage of the management experience I have while introducing me to the ins and outs of the AT&T management culture. I'll still be using my technical background as a mentoring resource for my team members and for troubleshooting during outage situations.

Providing Tier-2 level support for 9000+ Windows Servers and 1.5 million+ Windows CE devices for AT&T's U-Verse IPTV product line. Involves troubleshooting network and application issues involving Windows 2003, Std and Enterprise, NLB and Clustered; Microsoft MediaRoom 1.1 IPTV, Microsoft SQL Server 2005 Clusters and Microsoft IIS 6.0 in NLB configuration. Issues ranging from customer premise wiring causing multiple symptoms to discovering new bugs in the IPTV platform to discovering misconfigurations in the network. 24/7 operations environment with emphasis on change management and impact on customer.

Assisted all projects related to integration of Merillat and Quality Cabinets IT infrastructures including relocation of servers and applications, and migration of active directory network, users and computers. Continued to serve as lead compliance coordinator for Quality IT SOX procedures and audits until merger was completed. Provided 3rd level support to techs and operators. Performed troubleshooting on WAN and LAN related issues by determining causes and recommending solutions. Key Projects & Achievements:Completed migration of Quality Cabinets active directory into Merillat Cabinets active directory using Quest migration tools. Oversaw redeployment of application servers to new corporate offices, working with development staff to insure functionality and performance across both divisions' branch offices. Served as technical lead on implementation of wireless bar coding in plants and warehouses, a $450,000 project utilizing Intermec CK31 wireless terminals for cycle counting and parts picking. Continued to offer professional performance and attitude despite impending lay-off.

Managed support of 800+ IT system users and 104 servers in 24 national locations. Hired trained, developed and lead an 8-person technical team ranging from Help Desk Operators to Sr. Network Engineer. Managed a $500k annual capital budget and $2 million annual operating budget. Scope of position was enterprise-wide and included departmental direction and full design, installation, engineering, implementation, support, training, administration and management authority for: Key Projects & Achievements:Created, documented, implemented and managed all SOX related procedures necessary to meet audit requirements for IT network infrastructure from internal and external reviews. Created Network Engineer position and recruited talent experienced in delivering solutions for large remotely distributed networks.Eliminated separate management position by expanding personal responsibility to include Help Desk personnel. Eliminated long standing conflict between Help Desk and Network Services personnel.Managed migration to Active Directory 2003 including capacity planning and design. Verified compatibility with existing applications and upgraded systems as required.Managed implementation of SMS 2003 corporate wide (24 locations) to handle patch and software distribution, and inventory collection.Upgraded MS SQL 7.0 servers to 2000 and installed new servers for multiple projects requiring backend databases, including SMS 2003. Migrated systems to new hardware and served as DBA for all databases, including backup and recovery, optimization and general administration.Continual review of communication charges saves company $20k to $100k annually in incorrect charges.Maintain infrastructure reliability with annual proactive, budgeted replacement plans for servers and desktops, minimizing unexpected expenditures for emergency replacements.

Same as Network Services Manager position minus Help Desk management. This promotion gave me formal management duties for the Network Services staff but all other responsibilities were already being handled in lead position. Key Projects & Achievements:Designed and implemented pay grades, measurements and corresponding tests for PC technicians to promote retention of experienced staff by bringing compensation to more competitive levels.Managed project to replace PBX at the Quality Doors facility; fully functional 20-seat Call Center and 24-line IVR integrated with AS/400 order data. Managed RFI & RFP process as well as Design, Plan and Implementation with awarded vendor, Shared Technology. Project value exceeded $325k including cabling, training and programming services.

Primary responsibility for all PC's, AS/400 terminals, UNIX servers and terminals, and network communications. Main contributor and manager of infrastructure vision. Key Projects & Achievements:Designed, acquired, configured and implemented IP Frame-Relay WAN for all 9 company locations to replace async point-to-point network, reducing recurring costs while providing more functionality.Designed and implemented VPN connectivity solution for remote user access to corporate network in addition to providing remote access for administration.Managed project to replace Corporate PBX system for 350+ phones with 0 failures the day after cut-over. Managed RFI & RFP process as well as Design, Plan and Implementation with awarded vendor, Worldcom.

Sole responsibility for all PC's, AS/400 terminals, UNIX servers and terminals and network communications. Key Projects & Achievements:Expanded existing Token Ring network connecting AS/400 and UNIX servers to include desktops for Peer-to-Peer networking. Eliminated costly AS/400 5250 emulation cards in PC's by allowing use of software terminal emulation on PC's.Improved PC stability and support by implementing standardized PC systems company-wide, controlling costs and time spent by non-IT personnel acquiring and supporting PC's.Acquired and implemented a dial-up solution for the AS/400 environment allowing development staff to access system from home.

National mortgage lender division of Centex Homes, created to provide loans for purchasers of Centex and Fox & Jacobs homes. Branched into "spot" loan business in 1990 to pursue all mortgage loan opportunities.