• Manage and execute entire pre-sales activities including prospecting potential customers, RFQ review and quotation development, post-quotation follow-up and assistance • Listen and understand customers’ needs and translate into customized equipment and solutions• Project management of orders and working with manufacturing for timely delivery of quality finished products • Gain working knowledge of process lines such as plating, anodizing, etching, and cleaning

• Managed existing customer relationships and developed plans to increase market share • Chased potential customers with a hunter’s attitude and closed new accounts• Performed market research and analyzed markets to determine priorities and strategies for new market development• Reported on weekly sales activities and forecasting information• Improved export documentation and procedure for increased efficiency

• Managed entire proposal process include reviewing of RFP/RFQ, collaborating with internal cross-functional teams, initiating review meetings, and setting project timeline • Involved in pricing and sales strategies of condensers and feedwater heaters to capture maximum opportunities• Built and maintained successful relationships with customers and representatives• Evaluated terms and conditions and minimize risk in accordance with company standards • Customer visits in China and Japan with presentations to expand market share

• Developed China expansion strategy models with planning and analysis • Increased sales by 100% due to total customer care solution• Identified, qualified, selected, and trained new local representatives and distributors and managed all aspect of sales & service requests • Reviewed customer specifications to determine equipment offering, technical and commercial clarifications and exceptions• Prepared project bid proposals including process block diagrams (PBD), piping and instrumentation diagrams (P&ID) and process data sheets for Urea-to-Ammonia systems• Responsible for trade show exhibitions in Brazil, China, and Qatar

• Responsible for a customer base of over 40 semiconductor companies of various sizes (including ASE Kaohsiung) from small sub-cons to large integrated device manufacturers (IDM) spanning 3 different countries with diverse cultural differences and business operation methods• Increased sales by 40% in three years with customer-focused attitude, strong customer relationship, and superior pre-and-post sales support• Helped improve customer satisfaction ranking from #6 in 2003 to #3 in 2006, and then to #1 in 2008, as measured by VLSI Research (10 Best Assembly Equipment)• Project management of customer orders from inception to completion with Gantt chart and status update combined with attentive order flow monitoring which contributes to reduced leadtime by 2-4 weeks • Involve intensely with product development and new product launch on topics such as product positioning in the market place, product configurations, brochures and advertisements, special promotions, and marketing plans• Thorough understanding of market and customer needs via perpetual communications and international customer visits gathering market trends and forecasts• Manage all aspects of international independent Representatives on topics of sales strategies, service efficiencies, and daily operations issues• Conduct pre-sale functions include RFQ review, drawings review, quotation preparation, and bid submittal

• Provided photolithography process support to customers in highly technical aspects• Analyzed test data for stepper performance evaluation and defect inspection• Prepared detail reports of tests, analysis and solutions for internal and customer reference• Performed equipment check and operational procedures for maintenance

• Prepared proposals and quotations for presentations and submittal• Reviewed customers’ specifications and recommended appropriate equipment• Managed multiple projects simultaneously from inception to completion in a timely and organized manner • Provided technical assistance to customers and sales force through telephone, email, as well as field assistance• Conducted sales presentations at customer facilities