Product Owner for Meterflow (Smart Metering MDMS solution)

• Responsible for implementation, development and continous upskilling of a Business Managed Service supporting SMETS2 rollout programmes.• Providing consultancy and Domain expertise on AMT-Sybex's Meterflow product• Support and user guidance for BMS team on Smart metering infrastructure and interfaces (DCC SR Variants, SEC/DCC industry process etc)• Ongoing Continuous Service improvement analysis to identify productivity and cost efficiencies • Co-ordinate and lead Cross-party working between SSE ES and 3rd Party Service Providers (MOPs/MAMs/IT Managed Services) on Continuous Improvement, Incidents and Defect analysis.

Project management of business transformation projects.Key highlights:• Replatforming of the I&C/SME Field Operations systems• Implementation and business change management of a new SaaS workforce Scheduling and Capacity management solution• Integration of a new DCC adaptor service into a multi-tenanted SMETS2 DCC gateway system• Onboarding of Tier 1-3 Energy Suppliers for SMETS2 Field Operations management

• Provide advanced support and consultancy for Experian Clients• Investigating business logic issues, recreating problems and utilizing trace files & error diagnostics. Identifying root cause and proposing solutions• Delivering fully tested and documented resolutions of incidents• Communicate with key stakeholders on the status and progress of the investigations • Pro-actively recommend improvements to prevent incidents and increase customer satisfaction• Identifying and escalating risks and issues to management and regional delivery teams

Accountable for end to end IT service for the DCC Smart meter rollout programme (SMETS1 & SMETS2) and embedding ITIL Service Management principles in a newly established agile/DevOps product team for Smart Meter Comms. Responsible for supporting all aspects of Smart Metering service, such as Installation and Commissioning, Key cycling, Smart PAYG, Over the air (OTA) Firmware upgrades and scheduled reads. Responsibilities and activities include:Major Incident Management Incident ManagementProblem ManagementChange Management

Responsible for conducting business analysis, business relationship management, and embedding Service Management principles and working practices for newly established DevOps team for the Smart Meter Comms IT service.• Business support and consultancy on Smart Meter Comms processed inc. SMETS1/SMETS2 and DCC • Continuous improvement through proactive analysis system health checks and KPI anomalies to identify tactical and strategic opportunities for IT enhancements.• Contribute to and ensure successful delivery of full IT small change lifecycle from requirements analysis to code development, system test, UAT, and production release.• Direct responsibly for the resolution of incidents, problems and general IT issues

Functional leadership for a team of IT professionals assigned with delivery of full small IT change lifecycle from requirements analysis to code development, UAT, and production release.• Owned the delivery of IT small change programme of work for E.ON Field Operations business• Direct accountability for the resolution of incidents and problems resulting from IT issues and defects • Facilitated smooth transition of projects from change implementation into service management. • Strategically led and managed various stakeholders at all levels across E.ON UK business.Select Highlights:• Subject matter expert for Smart Rollout programme IT services, such as appointment booking , field resource capacity planning and scheduling (SaaS), field mobile apps, Smart meter communication, visit outcome management, deprogramming (MOP / MAM / Supplier), Smart asset management.• Orchestrated remodelling of E.ON Field Operations IT Support group, elevating process through implementation of new Agile practices and top quality IT servicing infrastructure. • Owned IT small change programme focused on field operations, driving enhancements in mass Smart Meter rollout encompassing requirements analysis, code development, UAT, and production release.

Owned and led small change programme for Field Operations group, encompassing management of analysts throughout specs analysis concentrating on troubleshooting and enhancing IT applications in support of field operations and Smart Meter business.Select Highlights:• Led transition of large IT changes into Service Management to optimise service quality and uptime.• Fuelled continuous improvements through proactive application of analysis system health checks, uncovering KPI anomalies and recommending improvements delivered through Field Support IT.• Headed full lifecycle of ad hoc projects and initiatives while serving as key business contact and escalation point with diverse stakeholders.• Consulted on BSC, DCUSA, and MRA regulatory change proposals.• Elevated performance of business analysts through mentoring, support, and coaching.

Drove programmes committed to addressing work defects and small changes in regards to Settlement and Metering applications across all areas of E.ON Energy Solutions, including Supplier Metering, NHH Settlement, Prepayment, Smart Metering, Billing, and Meter Read management / NHHDC / DA functionsSelect Highlights:• Facilitated cross-functional collaboration through cultivation of productive relationships with all levels of stakeholders and IT team members.• Ensured proper maintenance, upkeep, and quality operation of systems through health checks and monitoring in alignment with KPIs.• Managed efforts of technical analysts committed to resolving IT issues, conflicts, and discrepancies in regards to estimates.