A deep passion for IT service + PRODUCT RENOVATION enables me to zoom past contentious challenges to achieve metamorphic results. I meld this exhilaration with a path-forward vision that inspires teams for a mission bigger than themselves + leaves a dent on the universe. I am grateful for this life + the evolving opportunities … ▩ While a single father with 4 full-time children and only $500, I bootstrapped a managed service provider that became an unstoppable, MULTIMILLION-DOLLAR LEADER in IT by equipping businesses for PROFITABLE GROWTH. Whether REVOLUTIONIZING PRODUCTS or advising companies on best practices, I drive for substance over image. By cultivating a CULTURE around personal + business CONTINUAL IMPROVEMENT. I aspire to be 1st place, not as a winner, but as someone who cements trust + delivers OPTIMUM VALUE for companies + clients—always leaving things better than they were. As a result … ▩ Clients experience ~100% uptime + avoid catastrophic failure, with SECURITY as the foundation. Specifically, I fostered a trust relationship that … ▩ Rescued a client from data loss calamity. Invested—at our own expense—in a backup + recovery system for a local break/fix client 6 months ahead of inking a MANAGED SERVICES contract. When their systems crashed just hours after signing, we simply had to restore. Over the years, I’ve helmed empowered, CUSTOMER-CENTRIC + improvement-obsessed team members who adapt quickly to disruption. Amid the cascading crises of the pandemic + a recently tight labor market, this ability to pivot has been crucial. Specifically, we leveraged tech to … ▩ Bolster service TEAM PRODUCTIVITY/response time + job satisfaction after slashing ticket volume by 50% by building human-capital-reducing scheduling process. ▩ CURB FINANCIAL LOSSES + enable business as usual amid a highly regulated environment for a financial lending client forced to close their office + create a remote workforce. Furthermore, I see things that are hidden in plain sight for others and can SYNTHESIZE COMPLEXITY INTO SIMPLICITY. Melding this with operational depth + reorganization skills has led to numerous results, including recently finding $1.2M in abandoned revenue. Moreover, BUSINESS, SOFTWARE + SYSTEMS expertise, founded on 2 companies I’ve started + numerous others I’ve helped grow is underpinned by executive essence. A “natural leader + INNOVATOR” according to the Rotary Club past president, I’ve captained the ship of 100s of people, and earned a reputation for improving the lives of everyone I touch.