Chris Wheeler

Chris Wheeler Email and Phone Number

Head of Customer Success @ The National College
London, England, GB
Chris Wheeler's Location
London Area, United Kingdom, United Kingdom, United Kingdom
Chris Wheeler's Contact Details

Chris Wheeler personal email

n/a
About Chris Wheeler

Dynamic and results-driven executive with over 20 years of global experience in SaaS. Proven expertise in leading high-performing, multidisciplinary teams across Europe and Asia. Skilled in client success strategy, post-acquisition integration, operations optimization, and creating scalable customer success frameworks. Demonstrated ability to enhance customer retention, reduce costs, and drive organisational growth through innovative approaches.

Chris Wheeler's Current Company Details
The National College

The National College

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Head of Customer Success
London, England, GB
Website:
thenationalcollege.co.uk
Employees:
156
Chris Wheeler Work Experience Details
  • The National College
    Head Of Customer Success
    The National College
    London, England, Gb
    View
  • Vuelio
    Vp Client Services
    Vuelio Oct 2022 - Present
    London, Uk, Gb
    Responsible for the customer journey from pre-sales, through onboarding, training to service delivery. I use a data-driven approach across Customer Success, Professional Services, Support, Training and Political Services.Spearheaded the Client Services division to achieve a consistent NPS above 40 and CSAT exceeding 97%.Designed and implemented customer health reporting, enabling proactive account management and improved retention rates.Enhanced client experience by introducing multi-tiered support structures tailored to high-value accounts.Launched internal playbooks for streamlined client service delivery, fostering cross-functional alignment.Established an offshore client services team to supplement the UK operation, leveraging existing offshore expertise within the group for cost-effective scaling and enhanced service coverage.
    View
  • Vuelio
    Head Of Client Services
    Vuelio Dec 2021 - Oct 2022
    London, Uk, Gb
    Responsible for delivering excellent customer service to clients across 3 products, leading 20+ staff across multiple teams, maintaining third-party relationships with suppliers and partners and providing pre-sales support for the New Business and Account Management teams, including trial setup.• Introduced playbooks for onboarding and top tier client support• Created training team for the department• Introduction of multi-tiered support levels to use resource in the most efficient way to deliver high renewal rates• Introduction and production of statements of work for top tier clients
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  • Vuelio
    Head Of Data And Services
    Vuelio Aug 2016 - Dec 2021
    London, Uk, Gb
    Successfully delivered migration project to move clients from the Cision and Vocus platforms to Vuelio within a fixed timeline, working with product, IT, senior leadership and key external stakeholders.Introduced and maintained manual service elements to Vuelio’s automated offerings, including building and maintaining 3rd party relationships.Primary contact for all copyright-related issues regarding the media monitoring service, including being the escalation point for any dialogue with the NLA and CLA.
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  • Vuelio
    Head Of Emea Content
    Vuelio Jun 2015 - Aug 2016
    London, Uk, Gb
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  • Cision
    Head Of Emea Content
    Cision Mar 2012 - Jun 2015
    Chicago, Illinois, Us
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  • Vocus
    Manager, European Content
    Vocus Mar 2010 - Mar 2012
    Beltsville, Md, Us
    View
  • Vocus Europe Ltd
    Research Manager
    Vocus Europe Ltd Mar 2007 - Mar 2010
  • Cision
    Research Manager
    Cision 2001 - 2007
    Chicago, Illinois, Us
    View

Chris Wheeler Skills

Social Media Public Relations Social Media Measurement Media Relations Management Crm Salesforce.com Account Management Saas Online Advertising Lead Generation Social Media Marketing Digital Marketing Media Monitoring Team Leadership Project Management Marketing Strategy Customer Relationship Management Media Research Online Research Product Development Marketing Communications Digital Media Social Networking Seo Marketing Partnerships Software As A Service Operations Management Change Management Leadership Business Process Improvement Team Management

Chris Wheeler Education Details

  • Dr. Challoner'S Grammar School
    Dr. Challoner'S Grammar School

Frequently Asked Questions about Chris Wheeler

What company does Chris Wheeler work for?

Chris Wheeler works for The National College

What is Chris Wheeler's role at the current company?

Chris Wheeler's current role is Head of Customer Success.

What is Chris Wheeler's email address?

Chris Wheeler's email address is cw****@****cus.com

What schools did Chris Wheeler attend?

Chris Wheeler attended Dr. Challoner's Grammar School.

What skills is Chris Wheeler known for?

Chris Wheeler has skills like Social Media, Public Relations, Social Media Measurement, Media Relations, Management, Crm, Salesforce.com, Account Management, Saas, Online Advertising, Lead Generation, Social Media Marketing.

Who are Chris Wheeler's colleagues?

Chris Wheeler's colleagues are Matthew Laidlow, Naomi Adam, Em Briddon, Ian Hobbs, John Wardale, Jaymie-Leigh Taylor, Lisa Wrenn.

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