Chris Whitbread Email & Phone Number

Indonesia

After living in Australia for 4 years, it was time to say goodbye and continue exploring the world. I was able to maintain my role at Health Insurance Comparison and transitioned to a full remote working position in the team.

Melbourne, Victoria, Australia

Having been in a sales position for over a year, I decided to transition into a more customercentric and support focused role where some of my key responsibilities include:Managing large amounts of outbound calls and email enquiries/amendments.Answering detailed product, processing and service questions to support clients onboarding.Identifying and fulfilling customer needs, first contact resolution where possible.Handling complaints, providing appropriate solutions or escalating to the agent/TL orComplaints Department.Processing customer documentation and detailed data entry of all interactions via the CRM.Referring customers to other areas of the business that can generate additional profits.

Melbourne, Victoria, Australia

As an insurance broker, my role consisted of multiple elements, the prime responsibility being educating customers on health insurance policies alongside completing sales and any paperwork necessary. This additionally included working with seven of the major health funds in Australia. My roles and responsibilities included but were not limited to:Supporting and facilitating customers on the renewal process for insurance placements and renewalsFacilitation of renewal documentationProcurement contract reviews, update of the internal guides,Provide insurance advice and assistance on contract reviewsInterface with the business – dealing with day to day insurance needsDrive change/improvement in the insurance process and increase knowledge across the business to increase awareness and effectiveness.Internal reporting on all aspects of the insurance portfolioInterface and manage utilization of brokers, insurers and consultants

Brisbane, Queensland, Australia

As an energy consultant, I was responsible for helping customers understand how their electricity bills are calculated and reasons for switching providers, based on their usage and billing rates. Day to day, I was customer facing and representing the brand whilst striving to provide a level of expertise alongside customer service when presenting to potential customers.

Brisbane, Queensland, Australia

Previously responsible for the marketing and sales for renewable energy. This involves face to face interactions with clients and prospects on a daily basis, whilst educating people on renewable energy forms and the benefits they possess.

Brisbane, Queensland, Australia

Responsible for helping organisations improve workflow and productivity using a wide variety of systems that streamline processes and internal activity.

Bundaberg, Australia

My employment for Macadamia Australia was part of my regional work which was necessary for my second year working holiday visa in Australia. I worked as part of a team of farmers where we were responsible for ensuring the effective irrigation of macadamia trees, in order to allow the produce to grow.

Shoreditch, London

During my employment at AddIn365, I was responsible for helping organisationsunderstand how to roll-out Office 365 and AddIn365 digital workplace products. My role consisted of managing and penetrating accounts that sit within the Financial Services sector, alongside accounts in other sectors such as Construction, Manufacturing and Law. Some highlights of my role included:Creating animations of the product set which were displayed on multiple live stages atMicrosoft’s Global Conferences.Working to tight deadlines when required.Cold calling new clients, existing clients and prospects to generate sales and leads.Hosting sector specific related webinars.Organising times to host meetings with new clients and existing clients.Delivering strong and reliable customer service to our clients at all times and to those accountswhich I was managing.Delivering specific sales pitches to the leads I had generated through cold calling, social media,webinars, and website traffic.Prospecting, penetrating, developing and managing over 50+ corporate accounts.Producing proposals for clients when appropriate and organising times to walk through pricingand the proposal with our clients.

Essex, United Kingdom

As a Level 1 qualified tennis instructor, I was responsible for the tennis development program aimed at junior tennis players. This involved taking charge of sessions and making sure the assistant instructors knew what they were doing.

Barking & Dagenham, Greater London, United Kingdom

As a desktop engineer, I was responsible for managing employees when completing work on their devices. This included:Downloading all the latest Microsoft software and logging all the accounts and the issue numbers of the laptops.Encrypting all the employees new laptops. This involved setting up the laptop and applying certain settings in the Bios (bitlocker) and running scripts with code.Migrating the users from their old previous Windows 7 accounts to a more up to date Windows 10Running sessions to teach the users how to operate their laptops. This included setting up the clients Office 365 account and running them through programmes such as Word, Excel and Outlook. I also had to set up their Skype accounts and make sure they knew how to use the application. These sessions also taught the users how to connect their laptops to their new monitors and show the display on a larger monitor.Mapping the clients drives over to their new laptops, ensuring all their documents were accessible.Ensuring the laptop connected to network and had suitable internet access, both whilst in the offices and outside of the offices.Dealing with technical issues that were raised. This included problems when connecting to the network and problems with users Microsoft accounts. These problems were solved by re-writing the script and then rebooting the laptops in order for the script to load.

Diploma In Leadership And Management, Business Administration And Management, General

Completed a Diploma in Leadership and Management whilst on a Student Visa in Australia. Whilst studying part time, I was continuing.

Nvq Diploma In Sales, Selling Skills And Sales Operations, Level 3

Attended Global Knowledge UK and completed my apprenticeship scheme, attaining an NVQ Diploma in Sales.Throughout my diploma, I learned.

Principles Of Sales, General Sales, Merchandising And Related Marketing Operations, Certificate

As Level, Sports And Exercise, B, C

Activities and Societies: Tennis Team, Peer mentoring support groupAchieved two AS Levels in Geography and Physical Education

Gcse, Science, English, Mathematics, Physical Education, Religious Studies, History, Geography, Italian

Activities and Societies: Tennis team, Peer mentoring support groupAchieved 11 GCSEs A* to C. • English Language - A • English Literature.