Chris Wild Email and Phone Number

Team leader for the Server and Infrastructure Support BAU teams, managing a complex team of infrastructure engineers, supporting in excess of 400 GP practices and over 10000 end users in larger corporate networks covering the whole of the NELCSU estate.

Server and Infrastructure engineer for NELCSU focusing on infrastructure deployment and continued support for existing infrastructure for up to 200 individual GP practices.Design and develop server hardware configurations Design, implement and deploy new servers across the IT estate Upgrade and replace outdated equipment with minimum disruption to our customers Provide tier 3 support for all existing servers and infrastructure across the GPIT estate Implement and maintain backup solutions for all new and existing servers Monitor and proactively resolve potential failures on all servers Provide technical knowledge and support to new and existing projects Provide problem management and feed back to management Provide feedback to the review and updating of Infrastructure Documentation

Sole Desktop and Infrastructure engineer supporting all hardware and software for over 500 users.End resolver for all desktop hardware issue for 15 different sitesTablet PCs and other portable devices supportCreated and maintained system images, including Windows 7, Windows 8 and Kiosk computers intended for patient useProvided solutions for ongoing investigations into software conflicts, improvements and upgradesTechnical lead for IT projects including hardware upgrades, software upgrades and site movesAssisted with the design and deployment of software across the domain using group policyManaged, maintained and deployed encryption software on to portable devices, including tablet PCsServer management for both printer and file serversAssisted with network and server related issuesPoint of escalation for tier 2 analysts on the IT service deskMaintained assets and policies via GPO and WSUS updatesUpdated and maintain group policiesProvided remote support to end users at a tier 3 level

End resolver for all desktop hardware issuePoint of escalation for tier 2 colleagues on the IT Service DeskProvided remote support to end users at a tier 3 levelCreated and maintained an asset management database for all IT equipment within an organisationMaintained assets and policies via GPO and WSUS updatesUpdated and maintain Group PoliciesAssisted with the design and deployment of software across the domain using group policyCreating and deploying software packages across the Forest/Domain via SCCMDeployment and management of antivirus software on PCsAssisted with network and server related issues when and where possibleAssisted with changes and projects within the live environmentAssisted with desk and office moves, including networking and patching of telephones and PCsDelivered and presented system training to engineers of new contracts

Provided support for various applications including bespoke NHS applications, MS Office products and VPN solutionsSupported all IT equipment – printers, card readers, peripherals, laptop and desktopsRemote support provided through DamewareCreated, deleted and general administration for users in the Active Directory environmentProvided a diagnostic and fault finding service for Tier 2 and 3 colleaguesMaintained six minute call duration and 75% first time fix rate – which was exceeded consistently throughout my employmentRestored lost user documents using Volume Shadow Copy serviceCreated and maintained user folders and manage user permissions to these foldersAssisted tier 1 colleagues Visited customers site and assist Onsite Engineers