Chris Wiles Email and Phone Number

Designed and implemented complete Blue Prism RPA shared services environments from the ground up.• Developed 10+ RPA automations to complete the work equivalent of 15 full-time employees.• Evaluated current processes and envisioned ways to reengineer the process in order to create a 135% increase in efficiencies and enhance controls with tools like PowerShell and API calls.• Designs and developments let to over 25,000 transactions per month with 100% SLA and 99.99% uptime.• Provided development and testing support, and follow implementation of standards and best practices in alignment with our architecture patterns.• Performed five different roles in the RPA development lifecycle in order to support the environment.• Mentored colleagues through the Blue Prism training and accreditation program – providing advice and guidance on best practice and development techniques.• Helped produce demos of new self-created RPA process to business leadership to communicate how automation can help the organization.

Analyzed software changes and related load testing results to help identify risks to users.• Provided business and ongoing Tier 3 software support and issue resolution for clinical applications used by 7000+ concurrent users.• Provided proactive reports and detailed monitoring to successfully identify bugs and performance enhancement opportunities, used to eliminate down time and improve the customer experience of supported applications.• Partnered with development, testing, and business leaders to understand new features and applications being released.

Performed daily application builds, automating where possible.• Led system environment support for development, QA, staging, and production environments.• Analyzed software changes, load testing results, and security scans to help identify risks to developers.• Developed PowerShell scripts to integrate with Jenkins to provide CI builds